Victoria Gutierrez
Lubbock
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
4047
4047
years of post-secondary education
Work History
DENIALS AND MEDICAL RECORD SPECIALIST
MICROGEN DX
Lubbock
12.2021 - Current
- Reviewed and scanned medical records into the provider system.
- Administered outbound and incoming insurance and patient calls to verify patient eligibility, claims status, and denials.
- Audited incoming insurance mail and deposited patient and insurance checks.
- Mailed all outgoing patient statements, letters, and insurance claims.
- Maintained Excel spreadsheets.
- Assisted members, providers, brokers, and facilities with benefits, claims, and all other services (contact numbers, fax, email, etc.)
- Created training materials for new hires on the company's procedures and policies.
WAITRESS/CASHIER
MONTELONGOS MEXICAN RESTURANT
Lubbock
07.2017 - 11.2020
- Communicated with team members to better fit customer needs
- Handled discrepancies and complaints
- Maintained excellent customer service in fast-paced dinner rushes.
- Supervised staff, cooks, cashier, and workers
- Manage a register with large amounts of money daily
- Handled cash and credit transactions while ensuring accurate billing procedures
- Assisted in training new staff on restaurant procedures.
Education
Bachelor of Science - Biology
Texas Tech University
Lubbock, TX 08.2025 - 03.2026
ASSOCIATE OF ART AND SCIENCES -
SOUTH PLAINS COLLEGE
Levelland, TxHigh School Diploma -
Coronado High School
Lubbock, TXSkills
- Attention to detail
- Team collaboration
- Customer service
- Problem resolution
- Communication skills
- Dependable
- Leadership
- Hard working
- Multitasking
- Quick learner
Extracurricular
-TTU Pre-Optometry Professional Society
- National Honors Society of Leadership and Success
Timeline
Bachelor of Science - Biology
Texas Tech University
08.2025 - 03.2026
DENIALS AND MEDICAL RECORD SPECIALIST
MICROGEN DX
12.2021 - Current
WAITRESS/CASHIER
MONTELONGOS MEXICAN RESTURANT
07.2017 - 11.2020
ASSOCIATE OF ART AND SCIENCES -
SOUTH PLAINS COLLEGE
High School Diploma -
Coronado High School