VICTORIA GUTIERREZ

• Developed personalized fitness programs tailored to individual client goals and needs.
• Communicated with potential clients to get them to join and improve their health
• Trained employees on front desk duties which included cleaning,making sales and customer service
• Led group training sessions
• Monitored client progress, adjusting plans to ensure continuous improvement and engagement.
• Educated clients on proper exercise techniques, enhancing safety and effectiveness during workouts.

While working for this company, I worked as a cashier, and on shipment which involved scanning in boxing we received with new merchandise.

• Provided excellent customer service, resulting in positive feedback and repeat business.
• Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
• Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

• Greet customers at entrance
• Welcoming them in, and assisting them if needed
• Cashier
• Stocking/ Organizing clothing
• Shipping and packaging orders
• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
• Delivered excellent service to pet owners to drive repeat business
• Kept dogs safe by remaining alert to environmental conditions and nearby animals
• Walked animals outside to avoid accidents in play areas or bedding