VICTORIA GUZMAN
Clearwater,FL
Summary
Dynamic and results-oriented professional with extensive experience at Surf Style Retail Management, excelling in customer service and problem-solving. Demonstrated ability to enhance shopping experiences through effective communication and product knowledge. Proven track record in suggestive selling and inventory management, significantly reducing out-of-stock instances. Fluent in Spanish, adept at upselling, and committed to achieving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Surf Style Retail Management
02.2022 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- sold high-end sunglasses to customers and provided suggestions based on customers needs
Server
Aussie Grills
08.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - General Studies
Keiser University
Fort Lauderdale, FLHigh School Diploma -
Osceola Fundamental High School
Seminole, FL06-2021
Skills
- Customer service
- Problem-solving
- Flexible schedule
- Product knowledge
- Phone etiquette
- Fluent in spanish
- Suggestive selling
- Cash drawer balancing
- Upselling and cross selling
- Customer follow-up
- Dispute mediation
- Strong communication and interpersonal skills
Languages
Spanish
Full Professional
Timeline
Retail Sales Associate
Surf Style Retail Management
02.2022 - 12.2024
Server
Aussie Grills
08.2021 - 01.2022
No Degree - General Studies
Keiser University
High School Diploma -
Osceola Fundamental High School
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