Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Haines

Horseheads,NY

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

2
2
years of professional experience

Work History

Retail Store Associate

CVS HEALTH CORPORATION
Wellsboro, United States
09.2018 - 08.2020
  • Performed management duties on temporary basis
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Helped customers complete purchases, locate items and join reward programs.

Sales Floor Team Member

Goodwill
Wellsboro, PA
12.2017 - 04.2018
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stayed current on store promotions and customer service policies to better serve shoppers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

High School Diploma -

Wellsboro Area High School
Wellsboro, PA
06.2017

Skills

  • Managerial Duties
  • Regional Rank for Membership Sign-ups
  • Meeting Sales Goals
  • Cash Handling and Reconciliation
  • Upselling and Cross-Selling
  • Stockroom Management and Organization
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills

Accomplishments

  • Achieved a third place position regionally through effectively understanding and persuasively conveying the benefits of a membership program to individual customers .

Timeline

Retail Store Associate

CVS HEALTH CORPORATION
09.2018 - 08.2020

Sales Floor Team Member

Goodwill
12.2017 - 04.2018

High School Diploma -

Wellsboro Area High School

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Victoria Haines