Victoria Hamilton
Montezuma,GA
Summary
Adept at leveraging exceptional customer service and problem-solving skills honed at Delta Dental Insurance and other leading companies. Demonstrated expertise in CRM and conflict resolution, significantly enhancing client satisfaction and team efficiency. Achieved notable improvements in account management and customer engagement through proactive leadership and innovative strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delta Dental Insurance
Billings, MT
11.2022 - Current
- Performed insurance verification, pre-certification and pre-authorization.
- Executed account updates and noted account information in company data systems.
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Acted as liaison between providers and insurers and payers when necessary.
Production Worker
Tyson Foods
Vienna, GA
01.2017 - 10.2022
- Followed safety protocols while operating machines and equipment.
- Cleaned up work area at end of shift to maintain safe working environment.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Accomplished production goals by working with speed and accuracy.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
Customer Service Representative
SPOTLIGHT LEADS
Cordele, GA
02.2014 - 01.2017
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Largo Call Center
Largo, FL
03.2010 - 01.2014
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Business Administration And Technology
South Georgia Technical College
CordeleSkills
- Scheduling
- Account updating
- Complaint resolution
- Executive management support
- Customer relationship management (CRM)
- Dental terminology
- Research
- Customer service
- Building rapport
- Multi-task management
- Problem resolution
- Verbal and written communication
- Time management
- Conflict resolution
- Problem-solving
- Active listening
- Member account management
- Punctuality and reliability
- Complaint handling
- Assertiveness
- Client relations
- Multitasking and organization
- Lead generation
- Call management
- Team collaboration
- Adaptability and flexibility
- Technical troubleshooting
- Adaptive team player
Certification
- Life, Accidental Death, Health insurance licenses
Timeline
Customer Service Representative
Delta Dental Insurance
11.2022 - Current
Production Worker
Tyson Foods
01.2017 - 10.2022
Customer Service Representative
SPOTLIGHT LEADS
02.2014 - 01.2017
Customer Service Representative
Largo Call Center
03.2010 - 01.2014
Some College (No Degree) - Business Administration And Technology
South Georgia Technical College
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