Victoria Hammond

• Collaborating with Clinicians and Clients to create personalized care plans, based on client goals, focusing on Person in Environment Theory.
• Applying goals to service plans and discharging clients when goals were met or when clients were not actively participating in their care.
• Completing assessments, reviews, and treatment notes in timely manner
• Utilizing creative methods to teach, build skills, and promote confidence in adolescents and children.
• Teaching clients basic living skill, coping skills, communication skills, boundary setting, assertive communication skills, and motivational skills, to help them better interact in community and reach their personal goals.
• Linked clients to community services, government agencies, and religious organizations, helping them maintain their standard of living, or improving their standard of living.

• Managing bereavement care program, following up with bereaved individuals monthly, finding resources, recommending therapists, sending out mailers, and visiting individuals based on their needs and desires.
• Maintaining HIPPA compliance to protect privacy of all individuals.

• Utilizing Person in Environment Theory, active listening, and observations to effectively assess both hospice patients and bereaved caregivers.
• Assisted in facilitating patient Care Conferences, bringing together all team members and family to better coordinate care and understand patient needs.
• Advocating for patients in their last stage of life, by supporting their self-determination and autonomy in guiding their care.
• Co-planned and coordinated holiday bereavement group, helping bereaved/grieving individuals by educating them on grief theory and validating their feelings and experiences.
• Researched and presented cultural/sexuality competency to staff, helping them better navigate situations without alienating patient and family.
• Linked patients and caregivers to community services, government agencies, and religious organizations, helping them maintain their standard of living, or improving their standard of living, and managing stress for patients and caregivers.
• Participated in bereavement care for the duration of this practicum, following up with bereaved individuals monthly, finding resources, recommending therapists, sending out mailers, and visiting individuals based on their needs and desires.
• Maintaining HIPPA compliance in order to protect privacy of all individuals.

• Worked with young children, helping them develop early reading skills.

• Facilitated company relations for the purpose of maintaining and growing positive project outcomes.
• Coordinated and initiated insurance and contract information to ensure timely reimbursement and remittance.

• Utilized interpersonal, communication and problem-solving skills to successfully minimize and manage patient billing and scheduling concerns.
• Initiated communication with insurance companies ensuring accurate and appropriate processing of patient claims.
• Reviewed patient charts to ensure proper documentation for billed codes.
• Mediated employee conflicts resulting in quick resolution to maintain high standards of patient care.
• Authored employee policy and procedure handbook aimed at inducing a harmonious and functional office environment.
• Maintaining HIPPA compliance to protect the privacy of all individuals, especially individuals in highest risk categories for communicable viruses.

GPA: 3.94