Victoria Hanley
Mattoon,IL
Summary
Dynamic Store Manager with a proven track record at Shoe Sensation, excelling in team leadership and customer service management. Successfully implemented merchandising strategies that boosted product visibility, while training staff to enhance operational efficiency. Skilled in inventory management and fostering a collaborative work environment, driving sales and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Store Manager
Shoe Sensation
Mattoon, IL
05.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Monitored inventory levels, conducting regular audits to minimize discrepancies.
Prep Cook
Cracker Barrel Restaurant
Mattoon, IL
10.2014 - 11.2024
- Prepared ingredients by chopping, slicing, and measuring to enhance kitchen efficiency.
- Maintained cleanliness and organization of workstations to uphold food safety standards.
- Assisted in cooking menu items according to established recipes and specifications.
- Operated kitchen equipment safely while adhering to operational procedures.
Hall Assistant
Palm Terrace of Mattoon
Mattoon, IL
10.2017 - 06.2026
I answered call lights, past ice, wash wheelchairs, and assisted the residents with things that they may need. Contacted the nurse or CNA if needed. I mainly worth the behavior Hall.
Key Holder
Shoe Department
Mattoon
04.2022 - 05.2025
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes.
- Trained new staff on store policies, procedures, and customer service standards.
Key Holder
Big Lots
Mattoon, IL
07.2015 - 06.2024
I handle operation of the store opening and closing at times. I had maybe six to seven staff members under. I took care of deposits , change orders. I was able to cover every Department in the store because I was familiar with everything
Education
High School Diploma -
Central High School
Champaign, IL05-1991
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff supervision
Staff management
Sales expertise
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
Relationship building and management
Operations
Strategic thinker
Order management
Sales strategies
Team development
Retail sales techniques
Product merchandising
Payroll management
Sales professional
Customer response
Accurate money handling
Bank deposit procedures
Loss prevention
Bank and safe deposits
Operational efficiency
Inventory oversight
Loss prevention procedures
Retail merchandise quality standards
Strategic planning
Sales analysis
Performance reviews
Sales coaching
Maximizing profitability
Pricing strategies
Flexible schedule
Sales promotions
Leading staff meetings
Vendor management
Merchandise planning
Delegating work
Advertising and marketing
Personnel development
Project management
Marketing and promotions
Special events
Competitor monitoring
Operations oversight
Employee terminations
Talent recruitment
Process improvements
Culture development
Hourly shift management
Risk management
Promotional planning
Budget development
Database management
Systems and software expertise
Financial operations management
Security system monitoring
Revenue generation
Mathematical aptitude
Budget administration
Root-cause analysis
Partnership building
Program implementation
Report generation
Program administration
Verbal and written communication
Team building
Customer feedback analysis
Timeline
Store Manager
Shoe Sensation
05.2025 - Current
Key Holder
Shoe Department
04.2022 - 05.2025
Hall Assistant
Palm Terrace of Mattoon
10.2017 - 06.2026
Key Holder
Big Lots
07.2015 - 06.2024
Prep Cook
Cracker Barrel Restaurant
10.2014 - 11.2024
High School Diploma -
Central High School