Summary
Overview
Work History
Education
Skills
Volunteercommunitywork
Church Youth Leader
Timeline
Generic

VICTORIA HERNANDEZ

Morgan's Point,TX

Summary

Highly motivated in seeking a position where I can exploit my customer service skills and education while being a great asset to and for the company. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Patient Access Ambassador

Towne Park
03.2024 - Current

  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.

Online Grocery Personal Shopper

Walmart
11.2022 - Current
  • To provide Members service by acknowledging the Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices

Delivery Driver-(part time)

Doordash
05.2022 - Current
  • Follow detailed instructions to pick up and deliver customer food from restaurants and fastfood chains around the city and surrounding areas
  • To make sure every item is correct before delivery
  • Following up with customers to make sure they always know the status of their order and ETA or delivery.

Starbucks Barista

12.2021 - 05.2022
  • Made and served café beverages with welcoming spirit, speed, quality, and consistency
  • Maintained orders to be received with in a 3-minute ticket time
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Cleaned machines, utensils and seating areas daily
  • POS system certified for all transactions on drive thru window and front cashier
  • Settle customer dissatisfactions or complaints
  • Follow all covid safety guidelines and rules and demonstrate and inform other team members.

Office Manager

Centex Service Tribe
08.2021 - 11.2021
  • Maintenance, mailing, shipping, supplies, equipment, bills, and errands
  • Organize office operations and procedures
  • Responsible for creating power point slides and making presentations
  • Manage executive's schedules, calendars, and appointments
  • Managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, review and approve documents to clarify that functions are properly assigned and monitored
  • Responsible for keeping office running smoothly and overseeing administrative support
  • Organize and schedule meetings or appointments.

Starbucks Barista

10.2016 - 08.2021
  • Made and served café beverages with welcoming spirit, speed, quality, and consistency
  • Maintained orders to be received with in a 3-minute ticket time
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Cleaned machines, utensils and seating areas daily
  • POS system certified for all transactions on drive thru window and front cashier
  • Settle customer dissatisfactions or complaints
  • Follow all covid safety guidelines and rules and demonstrate and inform other team members.

Food Line Server

Taco Cabana
02.2012 - 10.2014
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Manage high standards of customer service during fast paced and high-volume operations
  • Followed Procedures for safe food preparation, assembly, and presentation
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.

Education

Temple College
Temple, Texas

High School Diploma -

Edwards Academy
Temple, Texas
01.2014

Skills

  • Great customer service
  • Hard worker
  • Works well Under Pressure
  • Works well in fast-paced Environment
  • Time management
  • Motivated to learn and Grow
  • Great Communication Skills
  • Typing skills 57 Wpm
  • Quick Learner
  • Leadership Qualities
  • Willingness to Learn and Exceed
  • Customer Engagement
  • Team Management

Volunteercommunitywork

  • Church youth leader
  • Sunday school teacher
  • Help senior citizens in humanitarian emergencies

Church Youth Leader

Being a church youth leader is a rewarding and fulfilling role that involves guiding and mentoring young individuals in their spiritual journey. It requires a deep commitment to fostering a sense of community and creating a safe and supportive environment for young people to explore and grow in their faith. As a youth leader, you have the opportunity to shape and influence the lives of the next generation, helping them to develop a strong foundation of beliefs and values that will guide them throughout their lives. You serve as a role model, providing guidance, encouragement, and support as they navigate the challenges and opportunities of adolescence. Your passion for serving and empowering young people, along with your dedication to the teachings of the church, are essential qualities that make you an effective church youth leader.

Timeline

Patient Access Ambassador

Towne Park
03.2024 - Current

Online Grocery Personal Shopper

Walmart
11.2022 - Current

Delivery Driver-(part time)

Doordash
05.2022 - Current

Starbucks Barista

12.2021 - 05.2022

Office Manager

Centex Service Tribe
08.2021 - 11.2021

Starbucks Barista

10.2016 - 08.2021

Food Line Server

Taco Cabana
02.2012 - 10.2014

Temple College

High School Diploma -

Edwards Academy

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VICTORIA HERNANDEZ