Victoria Hernandez
El Paso,TX
Summary
Dynamic professional with experience at Teleperformance USA, recognized for enhancing platform safety through meticulous content moderation. Skilled in resilience under pressure and detail orientation, I effectively resolved customer disputes at Alorica, fostering loyalty and repeat business. Proficient in Juren, I thrive in fast-paced environments, ensuring quality and user satisfaction.
Overview
4
4
years of professional experience
Work History
Content Moderator
Teleperformance USA
08.2022 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Customer Service Representative
Alorica
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company App and setting up Google Pay and Apple Pay, improving overall user experience.
Bakers Assistant
Azucar Morena Bakery
09.2021 - 05.2022
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Education
High School Diploma -
Options High School
12380 Pine Springs Dr. El Paso, TX 7992805-2020
Skills
- Thorough Detail Orientation
- Juren Proficiency
- Responsive to Scheduling Needs
- Resilience Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Content Moderator
Teleperformance USA
08.2022 - Current
Customer Service Representative
Alorica
05.2022 - 08.2022
Bakers Assistant
Azucar Morena Bakery
09.2021 - 05.2022
High School Diploma -
Options High School
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