Victoria Hidalgo
Cutler Bay,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Skilled at creating displays to promote higher sales and completing cash register transactions. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria Secret PINK
05.2022 - 12.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Generated new sales leads to achieve and exceed monthly sales goals. Increased sales by 10%.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
Sales Associate
Aeropostale
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Customer Service Associate
Party Cake Bakery
06.2020 - 08.2020
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Cutler Bay Senior High School
Cutler Bay, FL06.2021
Associate of Science - Interior Design
Miami Dade College
Miami, FL12.2024
Skills
- Effective Selling Techniques
- Product and Service Sales
- Merchandise Display
- Sales and Marketing
- Product Recommendations
- Excellent People Skills
Timeline
Sales Associate
Victoria Secret PINK
05.2022 - 12.2022
Sales Associate
Aeropostale
10.2021 - 01.2022
Customer Service Associate
Party Cake Bakery
06.2020 - 08.2020
High School Diploma -
Cutler Bay Senior High School
Associate of Science - Interior Design
Miami Dade College
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
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