Victoria Holbrook
Bucyrus
Summary
Passionate and organized social sciences graduate with over four years of experience in leadership, mentorship, and customer service. Former member of a NAMI-affiliated club in high school, with a strong commitment to mental health advocacy, reducing stigma, and supporting families through compassion and community-based outreach. Skilled in interpersonal communication as well as being bilingual in English and Spanish. Have the ability to connect with diverse populations and manage multiple responsibilities with empathy and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Kay Jewlers
Carlsbad
03.2024 - 01.2025
- Delivered tailored service and product education in a fast-paced, high-pressure retail environment.
- Maintained accurate customer records and built long-term client relationships.
- Balanced attention to detail with empathy, supporting customers during emotionally meaningful purchases.
Senior Sales Associate
Marine Corps Exchange
Camp Pendleton South
03.2023 - 10.2023
- Mentored and trained team members to meet and exceed sales goals.
- Helped improve customer satisfaction through clear communication and conflict resolution.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Sales Associate
Victoria's Secret
Carlsbad
06.2022 - 03.2023
- Supported high-volume store operations while creating personalized experiences.
- Trained new hires and ensured product knowledge and service quality were upheld.
- Navigated sensitive situations with professionalism and care.
Customer Host
Walmart
La Mesa
07.2020 - 12.2021
- Supported customer needs at store entry and exit points while collaborating with the loss prevention team.
- Ensured a safe and welcoming environment for all shoppers.
- Resolved customer complaints quickly and efficiently.
Education
Bachelor of Arts - Social Sciences
California State University San Marcos
San Marcos, CA05-2025
Associate of Arts -
Grossmont College
El Cajon, CA05-2023
Skills
- Mental Health Awareness & Advocacy
- Microsoft Office (Word, Excel, Outlook)
- Communication & Conflict Resolution
- Languages- Spanish (Fluent), English (Native) *
- Public Speaking & Group Facilitation
- Reliable
- Organized
- Detail-Oriented
- Written and oral communication skills
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Valid Driver’s License – CA (Expires Jan 2029)
Affiliations
Special Education Tutor – Helix Charter High School (Jan 2018 – Mar 2020)
- Assisted students with learning challenges in completing assignments and building confidence.
Member of Helix Charter High School's NAMI Club
- Helped organize awareness events and support campaigns related to youth mental health and stigma reduction.
Timeline
Sales Associate
Kay Jewlers
03.2024 - 01.2025
Senior Sales Associate
Marine Corps Exchange
03.2023 - 10.2023
Sales Associate
Victoria's Secret
06.2022 - 03.2023
Customer Host
Walmart
07.2020 - 12.2021
Bachelor of Arts - Social Sciences
California State University San Marcos
Associate of Arts -
Grossmont College
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