Victoria Hopkins
Mobile
Summary
Phlebotomist with over 6 years of extensive expertise in specimen handling and venipuncture, demonstrating strong skills in stress management and critical thinking. Adept at maintaining HIPAA compliance and ensuring biohazard management while providing exceptional patient care. Known for building rapport with patients and effectively managing customer service in fast-paced environments, aiming to leverage experience to enhance patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Nursing Assistant
Infirmary Health Systems
03.2025 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Supported mobility of patients through safe transfer techniques and equipment usage.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented patient information accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Member Service Rep
Blue Cross Blue Shield of Massachusetts
12.2023 - 02.2025
- Assist members with insurance queries, ensuring clarity and satisfaction.
- Resolve coverage issues efficiently, enhancing member trust.
- Utilize communication skills to explain benefits accurately.
- Identify and address member concerns, improving service quality.
- Contribute to a supportive team environment, fostering collaboration.
- Analyse complex insurance policies, providing clear explanations to members about medical and dental benefits. Resolve inquiries efficiently, enhancing member satisfaction.
- Streamline member service processes, reducing average call handling time while maintaining high-quality support. Consistently meet or exceed performance targets.
Travel phlebotomist
Labcorp
05.2020 - 05.2023
- Conducted blood draws and urine tests, ensuring accurate specimen processing and delivery.
- Conducted precise phlebotomy procedures, ensuring accurate specimen collection and processing.
- Implemented efficient workflow strategies, reducing patient wait times and enhancing overall laboratory productivity.
- Optimised specimen handling protocols, leading to improved sample integrity and faster turnaround times.
- Consistently met and exceeded daily collection quotas, contributing to departmental efficiency.
- Provided compassionate care to diverse patient populations, addressing concerns and ensuring comfort during procedures. Collaborated with healthcare teams to deliver seamless patient experiences.
Phlebotomist
USA Mitchell Cancer Center
10.2020 - 07.2021
- Collected blood and urine samples for cancer diagnostics
- Ensured accurate sample labeling
- Maintained patient comfort during procedures
- Contributed to timely diagnostic results
- Enhanced lab efficiency through precise sampling
- Conducted precise blood draws and urine sample collections for diagnostic and cancer testing, ensuring accurate results for informed patient care decisions.
Specimen Accessioner
Labcorp
05.2020 - 01.2021
- Processed and labeled specimens for testing, ensuring accuracy and efficiency.
- Enhanced sample processing speed, leading to faster testing turnaround.
- Utilized lab protocols to maintain sample integrity.
- Resolved labeling discrepancies to prevent testing errors.
- Contributed to a streamlined workflow, improving lab operations.
- Processed and labelled specimen samples meticulously, ensuring accurate tracking and efficient shipment for testing. Implemented streamlined procedures, reducing processing time.
Phlebotomist
Lifesouth Community Blood Centers
06.2019 - 04.2020
- Collected diverse blood samples using various needles; ensured accurate labeling and storage.
- Conducted therapeutic phlebotomy for chronic disorders, enhancing patient health outcomes.
- Prepared and verified specimen quality for safe transport; improved logistics efficiency.
- Screened donors through interviews and vital checks, ensuring donor suitability and safety.
- Expertly performed venipuncture and capillary puncture procedures, ensuring precise labelling and safe storage of blood samples for analysis and transport.
Behavioral Health Aide
AltaPointe Health Systems Inc.
06.2017 - 06.2019
- Monitored safety of youth aged 5-19, reporting crises to supervisors.
- Collaborated with healthcare teams to enhance patient care.
- Supported mental health needs with effective communication.
- Managed complex cases, contributing to treatment strategies.
- Documented patient progress and assessments promptly.
- Fostered patient well-being through personalised care, collaborating with multidisciplinary teams to implement effective treatment strategies.
- Meticulously documented patient progress, ensuring accurate and timely completion of charts, assessments, and reports within strict deadlines.
Customer Service Representative
Alorica
12.2016 - 06.2017
- Resolved customer issues efficiently, enhancing satisfaction and loyalty.
- Trained team members on best practices, improving service delivery.
- Analyzed account trends to identify and address recurring issues.
- Maintained calm demeanor to de-escalate stressful customer interactions.
- Facilitated service needs and accurately processed orders.
- Resolved complex customer inquiries for Verizon Wireless, fostering positive relationships and enhancing brand loyalty through personalised solutions.
- Analysed account histories to identify recurring issues, implementing targeted solutions that improved customer satisfaction and reduced repeat calls.
Security Guard
Dynamic Security
08.2015 - 05.2016
- Ensured visitor and worker safety through diligent surveillance and patrols.
- Monitored cameras to detect and address security breaches promptly.
- Documented incidents accurately to support legal actions.
- Investigated incidents to safeguard company assets effectively.
- Safeguarded premises through vigilant patrols and surveillance, swiftly addressing security breaches.
- Composed detailed incident reports, bolstering legal proceedings.
- Enhanced visitor safety protocols, minimising unauthorised access. Demonstrated quick problem-solving skills, providing clear information under minimal supervision.
Customer Service Representative
NCO Financial
08.2013 - 08.2015
- Assisted customers with billing inquiries and payment options, enhancing satisfaction and loyalty.
- Scrutinised customer accounts, identified issues, and formulated tailored solutions, enhancing problem-solving skills and customer satisfaction rates.
- Guided customers through billing procedures and payment options, fostering positive relationships and improving financial literacy among clients.
- Streamlined payment processing systems, resulting in reduced transaction times and improved efficiency in handling customer financial matters.
- Worked closely with cross-functional teams to resolve complex customer issues, contributing to a significant decrease in escalated complaints.
Education
LPN Certificate - License Practical Nurse
Coastal Alabama Community College
Atmore, ALGED - undefined
DESI CAREER CENTER
MOBILE01.2011
Skills
- Venipuncture
- Capillary puncture
- Customer service
- Communication
- Team leadership
- Organization
- Critical thinking
- HIPAA compliance
- Data entry
- Quality control
- Specimen handling
- Biohazard management
- Patient screening
- Therapeutic phlebotomy
- Stress management
- Conflict resolution
LANGUAGES
English Native
Timeline
Nursing Assistant
Infirmary Health Systems
03.2025 - Current
Member Service Rep
Blue Cross Blue Shield of Massachusetts
12.2023 - 02.2025
Phlebotomist
USA Mitchell Cancer Center
10.2020 - 07.2021
Travel phlebotomist
Labcorp
05.2020 - 05.2023
Specimen Accessioner
Labcorp
05.2020 - 01.2021
Phlebotomist
Lifesouth Community Blood Centers
06.2019 - 04.2020
Behavioral Health Aide
AltaPointe Health Systems Inc.
06.2017 - 06.2019
Customer Service Representative
Alorica
12.2016 - 06.2017
Security Guard
Dynamic Security
08.2015 - 05.2016
Customer Service Representative
NCO Financial
08.2013 - 08.2015
GED - undefined
DESI CAREER CENTER
LPN Certificate - License Practical Nurse
Coastal Alabama Community College
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