Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Victoria Horton

Cranfills Gap,TX

Summary

Over 20 years of Leadership skills. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lab Technician

Polyglass USA
07.2023 - 06.2024
  • Enhanced product quality by conducting thorough lab tests and analyses on raw materials and finished products.
  • Ensured timely completion of required testing through effective time management strategies, prioritizing tasks based on deadlines and urgency levels.
  • Assisted management in achieving ISO certification through meticulous documentation of quality control processes and results.
  • Participated in internal audits, assisting auditors in reviewing laboratory practices while maintaining transparency about ongoing activities.
  • Diagnosed and reported malfunctions of technical equipment.
  • Performed tests and inspections to conform to established standards.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Gather Samples for testing (mix, asphalt, and finished product)
  • Communicate findings with production, team members and leadership
  • Excellent attention to detail (always looking for defects or other problems that may occur)
  • Maintain a clean, safe working environment.
  • Optimized standard operating procedures based on regulatory guidelines.
  • Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Documented experimental procedures thoroughly, facilitating effective communication among team members.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Maintained documentation on tests performed in lab.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Recorded and analyzed data to produce reports of results.
  • Troubleshot and resolved equipment and process issues.
  • Participated in lab meetings and project presentations.
  • Enhanced communication between departments by regularly attending meetings and sharing crucial insights related to product quality and performance.
  • Increased accuracy of test results by calibrating instruments on a regular basis and following strict maintenance schedules.
  • Reduced production delays by promptly identifying non-conformance issues and implementing corrective actions.
  • Reported problems and concerns to management.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Reviewed production processes and identified potential quality issues.

Trainer / Licensed Sales Life and Health Insurance Agent

Everise
08.2019 - 07.2023
  • Trained new licensed agents to sell Medicare Health/ Medicare Advantage plans
  • Tracked all Champions to insure all are actively engaged in the training process through the planning and implementation of activities
  • Collected information from clients about medical needs to better understand their situations to select the most excellent fitting insurance plans
  • Demonstrated and created positive a professional working environment among peers
  • Maintained classroom discipline and order, while promoting effective learning
  • Taught in virtual classroom environment using Adobe and Microsoft Teams
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Provided exceptional customer service, leading to numerous referrals and a growing client base.
  • Identified gaps in market and contributed to development of innovative insurance products to meet emerging needs.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Consistently exceeded sales targets by thoroughly understanding each client''s unique needs and providing tailored solutions.
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Elevated customer satisfaction with detailed explanations of complex insurance policies and benefits.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

General Manager

Burger King - Conoco
04.2015 - 10.2018
  • Delivered exceptional client experiences through hands-on leadership of associates and managers
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met. Guided team members to maintain high productivity and performance metrics.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Coached and disciplined staff to address issues promptly and provide constructive feedback
  • Managed accounts payable, accounts receivable and payroll
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Store Manager

Tommy's
07.2012 - 02.2015
  • Delivered excellent customer service and adhered to standard practices to, processed daily paperwork, balanced register drawers, produced staffing schedules and prepared daily deposits
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved employee morale through regular recognition programs that rewarded top performers.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Oversaw inventory management through cycle counts, audits, and shrinkage control
  • Resolved customer problems by investigating issues, answering questions, and building rapport
  • Strengthened workflow productivity by hiring, managing, and developing top talent
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specification
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Owner/Operator

Victoria's Beauty Lane
02.2008 - 02.2015
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.

Education

No Degree - Property And Casualty

ExamFx
02.2023

No Degree - Life And Health Insurance License

Examfx
05.2020

Cosmetology License - Cosmetology

Coryell Cosmetology College
Gatesville, TX
01.2008

GED -

Hill College
Hillsboro, TX
02.2007

Skills

  • Proficiency in Microsoft Office applications including PowerPoint and Word 10 Years
  • Creating Schedules (Timecard review and time approval)
  • Problem-solving, logical, creative thinking, able to find alternative approaches
  • Telemarketing (4 years) Insurance Sales
  • Licensed Health and Life, Property and Casualty License
  • Instrument Calibration
  • Safety Protocols
  • Equipment Setup
  • Laboratory Testing
  • Data Analysis
  • Attention to Detail
  • Quality Control
  • Work Planning and Prioritization
  • Team Collaboration
  • Operations Management
  • Business Analysis
  • Problem-Solving
  • Maintaining Compliance
  • Team Leadership
  • Work flow planning
  • Health and safety compliance
  • Customer Relationship Management (CRM)
  • Project Leadership
  • Workforce Management
  • Inventory Management
  • Schedule Management
  • Staff and New Hire Training
  • Document Control
  • Performance Evaluations
  • Policies and procedures implementation
  • Client Relationships
  • Workflow Optimization
  • Financial Management
  • Operations Monitoring
  • P&L Management
  • Continuous improvements
  • Marketing
  • Business Administration
  • Cost reduction and containment
  • Invoice Processing
  • Employee Motivation
  • Sales Presentations
  • Logistics Management
  • Materials Preparation, Lesson Planning, Curriculum Planning, Curriculum Creation
  • Program Management
  • Employee Engagement
  • Remote Learning
  • Role Playing
  • Virtual Learning Management
  • Critical Thinking
  • Organizational Skills
  • Adaptability and Flexibility
  • Self Motivation
  • Compliance Training
  • Coaching and Development
  • Documentation and Recordkeeping

Additional Information

I Currently have health and life insurance licenses in 22 states throughout the United States

Certification

  • Licensed Life and Health Insurance Agent - 2020- Current

Timeline

Lab Technician

Polyglass USA
07.2023 - 06.2024

Trainer / Licensed Sales Life and Health Insurance Agent

Everise
08.2019 - 07.2023

General Manager

Burger King - Conoco
04.2015 - 10.2018

Store Manager

Tommy's
07.2012 - 02.2015

Owner/Operator

Victoria's Beauty Lane
02.2008 - 02.2015

No Degree - Property And Casualty

ExamFx

No Degree - Life And Health Insurance License

Examfx

Cosmetology License - Cosmetology

Coryell Cosmetology College

GED -

Hill College

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Victoria Horton