Kerrie Thompson
Crossville,TN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
21
21
years of professional experience
Work History
Manager of Operations
Middle Tennessee Natural Gas Utility District
Crossville, TN
10.2013 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Prepared reports summarizing operational results against established goals and objectives.
CNA
Quality Home Health Inc.
Crossville
10.2012 - 03.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Pharmacy Technician
CVS Pharmacy
Crossville, TN
09.2003 - 03.2012
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
High School Diploma -
Cumberland County High School
Crossville, TN12-2005
Roane State Community College
Harriman, TN03-2005
Skills
- Time management
- Public speaking
- Logistics management
- Workflow optimization
- Problem-solving
- Employee training
- Customer service
- Data analysis
- Performance monitoring
- Decision-making
- Documentation and reporting
Timeline
Manager of Operations
Middle Tennessee Natural Gas Utility District
10.2013 - Current
CNA
Quality Home Health Inc.
10.2012 - 03.2013
Pharmacy Technician
CVS Pharmacy
09.2003 - 03.2012
High School Diploma -
Cumberland County High School
Roane State Community College
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