Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Hughes

Columbia,MD

Summary

Customer service professional with 15 years of experience and prepared for meaningful contributions in dynamic environment. Proven ability to handle customer inquiries and concerns with tact and efficiency. Collaborative team player who prioritizes achieving results and adapting to changing situations. Skilled in conflict resolution and active listening.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Verbal Beginnings
03.2025 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Private Nanny

Private Nanny
06.2022 - 03.2025
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.

Registered Behavioral Technician

Acorn Health
08.2021 - 05.2022
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Supported client using principles of applied behavior analysis.

Nanny

Private Nanny
08.2020 - 08.2021
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Promoted language development skills through reading and storytelling.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Involved children in caring for household pets and chores.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted children with homework assignments and special projects across different subjects.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Caregiver

Monarch Senior Services
11.2018 - 05.2021
  • Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Fostered relationship with client, providing companionship and counseling.
  • Administered all necessary medications as directed by care plan.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Worked with supervisory medical staff to review cases and improve care.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Tag and Title Clerk

Tag Man LLC
12.2019 - 05.2020
  • Calculated and remitted state sales tax, service and other charges.
  • Prepared tax and title documents to submit all legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Contacted Maryland Motor Vehicle Department to determine status of pending titles.

Lead Teacher

The Young School
05.2016 - 10.2018
  • Planned and prepared activities for 2 year old students.
  • Provided an open and loving environment where children could express themselves and direct their own learning.
  • Motivated teaching staff to continually improve strategies and maximize student learning.
  • Established guidelines for teacher performance, lesson planning and compliance with established procedures.
  • Administered assessments for each child and tracked results.
  • Completed documentation on individual children and teachers for recordkeeping.
  • Successfully improved student participation in the classroom through integration of creative role- playing exercises.
  • Documented student attendance and progress against goals.
  • Created new lesson plans based on course objectives.

Receptionist

Capital Eagle Inc
01.2014 - 05.2016
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted customers and visitors in-person and via telephone calls.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Sales Associate

Spencers
10.2013 - 01.2014
  • Prepared merchandise for sales floor.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Demonstrated use and care of merchandise.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Kept work areas clean and neat at all times.
  • Answered questions regarding the store and its merchandise.
  • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
  • Stocked shelves and supplies and organized displays.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Verified that all customers received receipts for purchases.

Server

TJ Elliotts
06.2009 - 10.2013
  • Precisely described menu items and special offerings.
  • Resolved guest complaints quickly and efficiently.
  • Stocked and maintained cleanliness of stations.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Provided friendly and attentive service.
  • Set dining tables according to type of event and service standards.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.

Education

Psychology

Anne Arundel Community College
Arnold, MD
2023

High School Diploma -

Bowie High School
Bowie, MD
2011

Skills

  • Customer Service
  • Time Management
  • Critical Thinking
  • Problem Solving
  • Detail-oriented
  • Adaptability
  • Knowledge of Word/Excel
  • Purchase orders
  • Reliability

Certification

  • Pre-School Curriculum/ Activities: 45 Hours, PGCC Workforce Development and Continuing Education
  • Child Growth and Development: 45 Hours, PGCC Workforce Development and Continuing Education
  • ADA Children with Disabilities Act: 3 Hours Special Needs, Maryland State Department of Education
  • Active Supervision: 3 Hours HSN, Innovations in Education LLC
  • Health and Nutrition for Children: 3 Hours HSN, Innovations in Education LLC
  • Developmental Screening Overview (MSDE course), Maryland State Department of Education

Timeline

Registered Behavior Technician

Verbal Beginnings
03.2025 - Current

Private Nanny

Private Nanny
06.2022 - 03.2025

Registered Behavioral Technician

Acorn Health
08.2021 - 05.2022

Nanny

Private Nanny
08.2020 - 08.2021

Tag and Title Clerk

Tag Man LLC
12.2019 - 05.2020

Caregiver

Monarch Senior Services
11.2018 - 05.2021

Lead Teacher

The Young School
05.2016 - 10.2018

Receptionist

Capital Eagle Inc
01.2014 - 05.2016

Sales Associate

Spencers
10.2013 - 01.2014

Server

TJ Elliotts
06.2009 - 10.2013

Psychology

Anne Arundel Community College

High School Diploma -

Bowie High School

Similar Profiles

CREATE PROFILE
Victoria Hughes