Victoria Huynh

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Conducted Continuous Quality Improvement (CQI) meetings quarterly with staffs to monitor, review and document adverse events to improvement of patient outcomes.

- Managing the retail pharmacy with 4 to 6 employees include technician, delivery driver, and student.

- Hiring and training staffs to perform the highest level of customer services and clinical skills.

- Provide immunization services to our patients at home or at the pharmacy.

- Developed strong relationships with health care providers to take care our patients.

- Discussed medical histories with patients to provide most effective medical advices.

- Stayed compliance by maintaining accurate documentations for audits.

- Increased revenue through marketing tools, social media and Google reviews.

- Enhanced patient safety through drug utilization reviews and monitor drug-drug interactions.

- Facilitated health awareness by working with medical clinics to improve patient outcomes.

- Communicated with patients to ensure medical information kept private.

- Developed and updated policies and procedures to maintain compliances and HIPPA regulations

- Maintained good inventory control to avoid overstocks and under usage.

- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.