Victoria Ingram
Concord,NC
Summary
Data Entry Specialist with a track record of processing and identifying 98% of errors and discrepancies, resolving issues before releasing payment by communicating and negotiating with vendors. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
14
14
years of professional experience
Work History
ASSISTANT TEACHER
Calvary Church - Charlotte, NC
07.2023 - Current
- Supported student physical, mental, and social development using classroom curriculum.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Data Entry Specialist
Electrolux Major Appliances
08.2012 - 05.2014
- Research, audit, approval/deny over $10M annual consumer payment, buybacks, and rebates
- Improve efficiency by 95% through adapting to Robotic Process Automation and Optical Character recognition
- Implemented a new project for damages and conducted a claim audit to identify damage deficiencies, which resulted in over $4M for the department in 2022
- Contribute to departmental savings of $8M to budget via audits in 2022
- Led and trained eight clerks in account management and collaborated with the team for an annual review audit.
Data Entry Operator
Electrolux Major Appliances
06.2010 - 08.2012
- Succeeded in scheduling over 15 service calls with providers regarding schedule changes and cancellations
- Mastered and maintained a high level of customer service by consistently ranking in the top 5% of the team's quality score
- Responded to over 30 outbound calls with vendors and customers daily to discuss and resolve account needs
- Reconciled accounts receivable and unbilled receivables and researched and resolved all discrepancies within 2 business days.
Data Entry Clerk
Minka Lighting
06.2010 - 08.2012
- Negotiated and supported customers regarding collections issues, refunds, write-offs, adjustments, and credit requests and resolved client discrepancies professionally
- Enter and complete orders for vendor receipts and invoices into the CRM-SAP database
- Perform other clerical duties such as sorting and distributing mail, answering the telephone, and sending faxes
- Clarify and update consumer and business information in the system to maintain the correct information.
Education
Business Administration
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Independence Senior High School
Charlotte, NC06.1984
Skills
- Payment Processing (Check/Credits/Prepaid Debit Cards)
- Account Auditing
- Flexible
- Vendor Relations
- Time Management
- Invoicing
- Research/Claim Resolution
- Reconciliation
- Data Entry
- Problem-Solving
- Fast Typing Speed
- Word Processing
Applications
- CRM-SAP
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- OMS-SAP ECC, Vendor Applications
- OCR Processing (Open Text)
- Focus 2000
- Order Management System
- Service Power
Timeline
ASSISTANT TEACHER
Calvary Church - Charlotte, NC
07.2023 - Current
Data Entry Specialist
Electrolux Major Appliances
08.2012 - 05.2014
Data Entry Operator
Electrolux Major Appliances
06.2010 - 08.2012
Data Entry Clerk
Minka Lighting
06.2010 - 08.2012
Business Administration
Central Piedmont Community College
High School Diploma -
Independence Senior High School
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