Victoria Isler
Clayton,NC
Summary
Dedicated professional with extensive experience in customer service and team leadership. Skilled in delivering exceptional customer experiences through effective communication, problem-solving, and a customer-focused approach. Proven ability to lead and mentor teams to achieve superior results, enhance operational efficiency, and drive organizational success. Seeking to contribute expertise in customer satisfaction and team management to a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
WakeMed Cardiology
03.2024 - Current
- Accurately performed administrative duties required for patient registration
- Processed Insurance information, medical records, copays, demographic verification, and authorizations
- Utilized various EHR systems for patient data management
- Collaborated with clinical staff to address patient flow and resolve registration issues
- Maintained patient confidentiality by adhering to HIPAA regulations
- Strong knowledge of medical terminology to acutely interpret patient records and diagnosis
Relationship Banker
KS Bank
07.2023 - 03.2024
- Advise customers on bank products, services, and financial planning options
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
- Resolve discrepancies concerning customers' accounts, improving client satisfaction
- Compile new customer information to open accounts and loans, collect and verify necessary documentation
- Collaborate with mortgage and wealth management partners to assist customers with specialized needs
- Modify, open and close customer accounts
- Adhere to strict confidentiality protocols to maintain safety of customer and bank information
- Process maintenance, operations, and correspondence for new and existing accounts
Assistant Manager
Texas Roadhouse
02.2017 - 07.2023
- Greeted customers as they arrived and seated them at tables
- Trained new team members on menu items, operating procedures, and company policies
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction
- Worked in close collaboration with team members to ensure customers received high-quality service
- Organized schedules, workflows, and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Enforced company policies and procedures to strengthen operational standards across departments
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Ensured compliance with safety regulations and company policies
- Provided exceptional service to a high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
Student Residential Advisor
Chowan University
08.2020 - 05.2023
- Developed and facilitated weekly educational programming for residents, including workshops on study skills, time management, and conflict resolution
- Conducted regular rounds of resident rooms to ensure safety regulations were being followed
- Collaborated closely with other residential advisors to coordinate programs and services for students living in the residence hall
- Enforced residence hall policies through individual conferences with students who violated rules or regulations
- Facilitated meetings between staff members and faculty to discuss strategies for improving student life experiences
Physical Therapy Intern
Wayne UNC Health Care
06.2022 - 08.2022
- Assisted therapists and technologists with patient exercise activities
- Aided with other duties as needed such as transporting patients in wheelchairs
- Prepare, organize, and clean patient treatment areas daily
Education
BACHELOR OF SCIENCE - EXERCISE SCIENCE
Chowan University
Murfreesboro, NC05.2023
Skills
- Project Management
- New Account Setup
- Teller Support
- Customer Service
- Regulatory Compliance
- Financial Institution Regulations
- Cash Drawer Reconciliation
- Check Cashing
- Data Analysis and Reporting
- Front of House Management
- Supervisory Skills
- Retail Loss Prevention
- POS System Operation
- Store Policies and Procedures
- Program Operations
- Policy Enforcement
- Bank Deposits
- Balance Verification and Reconciliation
- Labor and Overhead Cost Estimation
- Staffing and Sales Reporting
- Patient Care
- CPR
- Customer Support
- Customer Data Confidentiality
- Fitness Assessment and Prescription
- Medical Terminology
- Training and development
- Technical writing and documentation
- Leadership and team management
- Adaptability and flexibility
Certification
CPR
References
Dr.Delmar Lee
Global DEI Vice President
7116 Avilia Drive
Fayetteville, Nc 28314
(910)-587-2197
Dlee7112@gmail.com
Sharon Bright
Human Services Provider Coordinator II
381 Athletic Club Blvd
Clayton, Nc 27527
(252)-939-0196
Sharonhbright@gmail.com
Timeline
Patient Registration Representative
WakeMed Cardiology
03.2024 - Current
Relationship Banker
KS Bank
07.2023 - 03.2024
Physical Therapy Intern
Wayne UNC Health Care
06.2022 - 08.2022
Student Residential Advisor
Chowan University
08.2020 - 05.2023
Assistant Manager
Texas Roadhouse
02.2017 - 07.2023
BACHELOR OF SCIENCE - EXERCISE SCIENCE
Chowan University