Spencer Thorpe
Pensacola,FL
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Patient Registration Representative
Baptist Health Care
Navarre, FL
04.2021 - Current
- Registered patients who had scheduled appointments for outpatient procedures such as MRI, CT scan, CAT scans etc.
- Also registered patient who needed labs drawn at the facility.
- Collected co payment from patients.
- Verified insurance for outpatient visits.
- Proficient in All scripts database and Baptist Health care applications.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
- Imaged and scanned patient and registration documentation into electronic patient record via [System].
- Assembled and disassembled patient charts based on specific departmental policies.
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
Standardized Testing Administrator
Abeka Publishing
Pensacola, FL
10.2020 - 04.2021
- Assisting homeschool parent with Abeka long distance program academy.
- Helped parent understand curriculum and guided them step by step to help successfully homeschool their child.
- Changed reported grade into Abeka academy system.
- Also assisted with basic level skills for subject Math English Geography Reading Writing.
- Administered testing to students for grades K4-12th grade.
- Read instructions to student in format of test.
- Monitor all students taking test.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Customer Service Representative
Florida Department of Economic Opportunity
Pensacola, FL
06.2020 - 08.2020
- Assisted customers who filed unemployment claims with the DEO.
- Check claim status.
- Applied for assistance benefits for claimants.
- Troubleshoot on technical issues with Connect systems.
Solution Center Specialist
Experity teleradiology
Scottsdale, AZ
12.2019 - 06.2020
- I take incoming calls for Radiologist and providers to help with case studies.
- I made call report to confirm studies.
- Initiated STAT reads in the One Pacs system.
- I also performed troubleshooting techniques for Radiologist that are having troubles with systems and software.
Patient Services Representative
Change Health Care
Pensacola, FL
09.2018 - 04.2020
- Assisted other first level representatives in providing necessary information in order to resolve their client's inquiry.
- Assisted patients/providers with understanding specific health insurance product plans by providing benefit, claim, authorization, and eligibility information.
Billing Specialist Auditor
Alorica
Pensacola, FL
03.2018 - 09.2018
- Operate Comcast billing systems.
- Correct billing issues for Comcast customers.
- Applied credit and debit payments to customer accounts billing system.
- Set up tech appointment for customer.
Front Desk Clerk and Night Auditor
America's Best Value Inn
Pensacola, FL
03.2017 - 05.2018
- Assisted guests with general services such as check-in, check-out, billing and other general queries.
- Balanced accounts and managed restaurant credit card accounts.
- Represented the hotel in regard to guest complaints and situations that require immediate attention.
Cashier/Cook
Burger King
Lithia, FL
01.2013 - 02.2016
- Trained new employees.
- Counted inventory and ordered products.
- Made deposits to local bank.
- Performed Opening and Closing procedures.
Education
B.A. - Psychology in General Psychology
01.2018 - Current
High School Diploma -
02.2021 - 04.2021
Skills
Basic math
Reading comprehension
Supervision
Analytical skills
Good listening skills
Training & Development
Excellent work ethic
Teamwork
Microsoft Office
[Type] software proficiency
Teambuilding
Adaptability
Project Management
Conflict resolution
Data management
Leadership
Responsible
Additional Information
- Willing to relocate: Anywhere
Timeline
Patient Registration Representative - Baptist Health Care
04.2021 - Current
Eastbay Senior High School - High School Diploma,
02.2021 - 04.2021
Standardized Testing Administrator - Abeka Publishing
10.2020 - 04.2021
Customer Service Representative - Florida Department of Economic Opportunity
06.2020 - 08.2020
Solution Center Specialist - Experity teleradiology
12.2019 - 06.2020
Patient Services Representative - Change Health Care
09.2018 - 04.2020
Billing Specialist Auditor - Alorica
03.2018 - 09.2018
The Chicago School of Professional Psychology - B.A., Psychology in General Psychology
01.2018 - Current
Front Desk Clerk and Night Auditor - America's Best Value Inn
03.2017 - 05.2018
Cashier/Cook - Burger King
01.2013 - 02.2016