Faith Kratt
Baystate Franklin Medical Center
Greenfield,MA
1
Certification
9
years of professional experience
Compassionate professional with extensive experience in patient registration and direct care. Known for strong communication skills and adaptability, contributing to improved patient experiences and efficient care delivery.
Work History
Patient Registration Representative
6 Months- Managed patient registration process, ensuring accurate demographic and insurance information collection.
- Streamlined workflows to enhance efficiency in patient check-in procedures.
- Collaborated with healthcare providers to resolve discrepancies in patient information and documentation.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Patient Care Technician
8 Years 9 Months- Assisted nursing staff with patient care tasks, improving overall workflow efficiency.
- Monitored vital signs and documented changes in patient conditions accurately.
- Supported patients with daily living activities, fostering comfort and independence.
- Maintained cleanliness and organization of patient care areas to ensure safety standards.
- Responded promptly to patient needs, demonstrating adaptability in fast-paced environment.
Education
High School Diploma
Skills
PATIENT REGISTRATION ( per diem)
Payment collection
Patient confidentiality
Patient relations
Medical terminology
Computer proficiency
Customer service
PATIENT CARE TECHNICIAN (per diem)
Vital signs monitoring
CPR certification
Blood glucose testing
Basic life support
Patient assistance
Direct patient care
Electronic charting
ADL support
Certification
- CPR certified
- BLS training
- CPI certified
Timeline
Patient Registration Representative
Baystate Franklin Medical Center
01.2026 - CurrentRead More
Patient Care Technician
Baystate Franklin Medical Center
10.2017 - CurrentRead More
Greenfield High School
High School Diploma
Read More