Shanise Dozier
Jacksonville,Fl
Summary
Knowledgeable Patient Registration Representative with 4 years of experience, highly proficient in coordinating smooth admissions and appointment registrations. Detail-oriented in building and updating files. Proficient and polite Patient Registrar dedicated to offering excellent an excellent patient experience and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities.
Demonstrated extreme attention to detail with accuracy of medical records.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
Work History
Patient Registration Representative
HCA Florida Orange Park Hospital
Orange Park, Florida
05.2024 - Current
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Entered patient data into electronic medical record system accurately and efficiently.
- Provided support to the clinical staff with registration issues or concerns.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Answered general questions about hospital policies and services provided.
- Updated patient information in database regularly to ensure accuracy of records.
Clinical Team Leader
Millenium Physicians Group
Jacksonville, FL
05.2023 - 05.2024
- Supervised a team of clinical staff, ensuring quality standards and compliance with regulations.
- Facilitated regular meetings to discuss patient care issues, develop strategies for improvement and review performance.
- Monitored the progress of patient treatments, providing guidance and advice to the clinical team as needed.
- Coordinated with other healthcare professionals to ensure continuity of care for patients with complex needs.
- Conducted regular reviews of patient charts and records to ensure accuracy and completeness.
- Provided direct support to clinicians through coaching, mentoring and feedback on performance.
- Reviewed policies and procedures related to patient care regularly, making recommendations for changes where necessary.
- Ensured that all members of the clinical team had up-to-date knowledge on relevant legislation affecting their roles.
- Assisted patients with obtaining advanced treatment by referring to specialists.
- Evaluated patients' vital signs or laboratory data to determine emergency intervention needs.
Front Desk Receptionist
Millenium Physicians Group
Jacksonville, FL
11.2022 - 04.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
Patient Access Team Lead
HCA Florida Orange Park Hospital
Orange Park, FL
05.2022 - 11.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Addressed harassment allegations, work complaints or other employee concerns.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained policies, procedures and services to patients.
- Used sliding payment scale to assess fair charges for patient healthcare.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Patient Registration Representative ER/Outpatient
HCA Orange Park Hospital
Orange Park, FL
05.2018 - 05.2022
- Collected and processed copayments and out-of-pocket charges using HPS
- Verified and entered necessary information into patient management system.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Meditech to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Called patients to schedule pre-register appointments, consistently double-checking information and availability.
- Updated patient financial information to promote accurate record keeping.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients to gather intake data and verify chart information.
- Assisted with hospital admissions and paperwork.
Server
Denny's
02.2014 - 03.2018
- 8409 Blanding Blvd.
- Consistently achieved the highest guest check averages among servers through suggestive selling and dessert-to-go orders.
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
- Trained as a manger to fill in on occasion.
Education
Diploma -
Edward H. White High School
06.2012
Some College (No Degree) - Biology
Edward Waters College
Skills
- Information documentation
- Processing payment
- Speaking clearly
- Basic math
- Reliable and trustworthy
- Work ethic
- Attention to detail
- Customer service
- Critical thinking
- Working collaboratively
- Computer skills
- Insurance company knowledge
- Safe and vault operation
Timeline
Patient Registration Representative
HCA Florida Orange Park Hospital
05.2024 - Current
Clinical Team Leader
Millenium Physicians Group
05.2023 - 05.2024
Front Desk Receptionist
Millenium Physicians Group
11.2022 - 04.2023
Patient Access Team Lead
HCA Florida Orange Park Hospital
05.2022 - 11.2022
Patient Registration Representative ER/Outpatient
HCA Orange Park Hospital
05.2018 - 05.2022
Server
Denny's
02.2014 - 03.2018
Some College (No Degree) - Biology
Edward Waters College
Diploma -
Edward H. White High School