Heather Stark
Winslow,AZ
Summary
Skilled Patient Registration Representative with significant experience in healthcare settings. Demonstrated ability to accurately collect and record patient information, schedule appointments, and coordinate insurance verification. Known for strong interpersonal skills, efficiency, and capacity to maintain patient confidentiality. Successfully improved overall patient satisfaction through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient Registration Representative
North Country HealthCare
Winslow, Arizona
12.2015 - Current
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
Unit Secretary
Penn State St. Joseph’s medical center
Reading , Pennsylvania
09.2011 - 12.2014
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
Education
Associate of Science - Medical Field
Reading Area Community College
Reading, PA01-2011
Associate of Science - Medical Terminology
Arizona College
Glendale, AZ08-2002
Associate of Science - General Studies
Northland Pioneer College
Winslow, ME08-1999
Associate of Science - General Studies
Winslow High School
Winslow, AZ05-1999
Associate of Science - General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01-1999
Associate of Science - Interior Design
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01-1999
Skills
- Transfer Coordination
- Payment Collection
- Strong interpersonal skills
- Insurance Verification
- Patient Relations
- Eligibility Determination
- Medical terminology knowledge
- Electronic Recordkeeping
- Appointment Scheduling
- Data Entry
- Medical Billing
- Medical Coding
- Patient Scheduling
- Documentation Review
- Insurance Authorizations
- Patient Billing
- Medical Records Maintenance
- Scheduling Tests and Procedures
- HIPAA Compliance
- Data Entry Software
- Calendar and Appointment Management
- Customer Service
- Problem-solving abilities
- Documentation and Recordkeeping
- Patient Health Information Access
- Organization and Time Management
- Equipment Troubleshooting and Maintenance
- Medicaid billing procedures
- Reliability
- Time Management
- Problem-Solving
- Payment Scheduling and Collection
- Staff Leadership
- Attention to Detail
- Critical Thinking
- Appointment Setting
- Self Motivation
- Medical Recordkeeping
Timeline
Patient Registration Representative
North Country HealthCare
12.2015 - Current
Unit Secretary
Penn State St. Joseph’s medical center
09.2011 - 12.2014
Associate of Science - Medical Field
Reading Area Community College
Associate of Science - Medical Terminology
Arizona College
Associate of Science - General Studies
Northland Pioneer College
Associate of Science - General Studies
Winslow High School
Associate of Science - General Studies
Maricopa Community Colleges - Phoenix College
Associate of Science - Interior Design
Maricopa Community Colleges - Phoenix College