Shania Fletcher
Fort Lauderdale
Summary
Dynamic Patient Registration Representative with expertise in electronic recordkeeping and payment collection at Trinity Hospital. Proven ability to enhance patient relations and navigate complex financial assistance programs, ensuring compliance with HIPAA regulations. BLS certified and adaptable, committed to optimizing patient care and streamlining operations for improved service delivery.
Overview
6
6
years of professional experience
Work History
Patient Registration Representative
Trinity Hospital
09.2024 - Current
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Diagnostic Coordinator
MTI America
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
ER Technician/Patient Care Technician
Children’s Hospital
05.2019 - 11.2023
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Quickly responded to codes and cardiac monitor alarms.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Cleaned and set up rooms in preparation for patient appointments.
- Inspected equipment for defects and completed basic repairs.
- Disinfected tools, equipment and surfaces between patients.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Monitored patient progress and reported changes to healthcare professionals.
Education
Health Related Tech
Abraham Lincoln
Philadelphia, PA06-2017
Skills
- Electronic recordkeeping
- Payment collection
- Appointment scheduling
- Patient relations
- Patient confidentiality
- Medical terminology
- Transfer coordination
- Adaptability and flexibility
- BLS certified
- Heartsaver first aid CPR AED (first aid CPR AED)
- Telephone etiquette
- Pediatric advanced life support (PALS)
- Patient registration
Timeline
Patient Registration Representative
Trinity Hospital
09.2024 - Current
Diagnostic Coordinator
MTI America
01.2024 - Current
ER Technician/Patient Care Technician
Children’s Hospital
05.2019 - 11.2023
Health Related Tech
Abraham Lincoln
Similar Profiles
Carmen BaezCarmen Baez
Technical Microbiology Supervisor at Trinity HospitalTechnical Microbiology Supervisor at Trinity Hospital
Joseph ObenourJoseph Obenour
Nurse at Trinity HospitalNurse at Trinity Hospital
Paw GashiPaw Gashi
Medical Surgical Registered Nurse at Trinity HospitalMedical Surgical Registered Nurse at Trinity Hospital
Khalil BakerKhalil Baker
Volunteer at TripleK SweetsVolunteer at TripleK Sweets
Allison MainAllison Main
Sales Engineer at The Pate CompanySales Engineer at The Pate Company