LaShaun Patton
Houston,TX
Summary
Dynamic Patient Registration Representative with extensive experience at Kaiser Permanente, excelling in insurance verification and patient relations. Proven ability to enhance registration efficiency and improve patient experience through strong interpersonal skills and meticulous data entry. Committed to maintaining HIPAA compliance while fostering a supportive environment for diverse patient populations.
Overview
16
16
years of professional experience
Work History
Patient Registration Representative
Kaiser Permanente
05.2018 - 09.2024
- Assisted patients with registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Collaborated with healthcare staff to verify patient information and resolve discrepancies efficiently.
- Utilized electronic health record systems to maintain up-to-date patient information and streamline workflows.
- Educated patients on registration procedures, enhancing their understanding of necessary documentation requirements.
- Supported insurance verification processes, facilitating timely approvals for patient services and appointments.
- Monitored patient wait times, implementing strategies to improve efficiency in the registration area.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Patient Registration Clerk
St Mary's Medical Center
05.2015 - 01.2019
- Streamlined patient registration processes to enhance efficiency and minimize wait times.
- Ensured accuracy of patient information through meticulous data entry and verification.
- Collaborated with healthcare teams to resolve patient inquiries and concerns effectively.
- Trained new staff on registration protocols and electronic health record systems.
- Implemented best practices for maintaining confidentiality and compliance with HIPAA regulations.
- Led initiatives to enhance patient experience through effective communication and support strategies.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
Lead EVS Technician
Kaiser Permanente
10.2008 - 04.2018
- Oversaw daily operations of environmental services, ensuring compliance with health and safety standards.
- Trained and mentored junior technicians on best practices for equipment maintenance and cleaning protocols.
- Implemented process improvements that enhanced workflow efficiency in high-traffic areas.
- Developed and maintained schedules for staff assignments to optimize resource allocation.
- Conducted regular inspections of facilities to identify and address potential safety hazards promptly.
- Collaborated with management to establish training programs aimed at enhancing team performance and service quality.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment to maintain operational readiness.
- Promoted a safety-conscious culture within the EVS team, conducting regular meetings to discuss potential hazards and ways to mitigate risks.
- Streamlined workflow for the EVS team by creating detailed schedules and assigning tasks accordingly.
- Reduced infection rates by maintaining high standards of sanitation and waste disposal.
- Maintained open lines of communication with other department leads, facilitating smooth operation within the facility environment.
Education
Billing And Coding
California State Polytechnic University, Pomona
Pomona, CASkills
- Payment collection
- Insurance verification
- Patient confidentiality
- Patient relations
- Professionalism and ethics
- Electronic recordkeeping
- Resourcefulness and initiative
- Medical terminology
- Transfer coordination
- Cross-cultural sensitivity
- Data entry
- Data entry proficiency
- Healthcare industry
- Strong interpersonal skills
- HIPAA compliance
- Time management
Timeline
Patient Registration Representative
Kaiser Permanente
05.2018 - 09.2024
Patient Registration Clerk
St Mary's Medical Center
05.2015 - 01.2019
Lead EVS Technician
Kaiser Permanente
10.2008 - 04.2018
Billing And Coding
California State Polytechnic University, Pomona
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