Leslie Navarro
Smithville,TX
Summary
Highly motivated individual with a successful track record in the medical field. Outstanding customer service skills as well as the ability to train others. Able to multitask numerous donors/patients on the floor while still providing excellent care. Qualifications: Eprogesa, PDA Skills (Honeywell), APD, Planning & Scheduling, Filing, Inbound Calls, Training Competent Laboratory Assistant well-versed in specimen preparation and sample testing. Forward-thinking and hardworking team player
Overview
9
9
years of professional experience
Work History
Patient Registration Representative
R1RCM - Ascension seton
Bastrop, TX
02.2023 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Customer Service Representative
Austin Energy
Austin, TX
08.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
COVID-19 Tester
Texas Cleaning Solutions
Austin , TX
12.2021 - 03.2022
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Adhered to universal protocol precautions when disposing of contaminated items while performing phlebotomy or laboratory procedures.
- Followed laboratory guidelines for handling biological specimens.
- Conducted technical troubleshooting of hematology analyzer and other lab equipment.
- Managed departmental inventory and supply ordering.
Lab Assistant
Clinical Pathology Laboratory
Austin, TX
01.2021 - 10.2021
- Sanitized workstations and instruments to avoid cross-contamination.
- Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
- Produced and submitted laboratory documents and reports per compliance requirements.
- Participated in team collaboration initiatives to plan for company's future growth.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Expertly procured and processed specimens for laboratory staff.
Donor Floor Supervisor
BPL Plasma
Austin, TX
03.2017 - 05.2020
- Communicated with patients with compassion while keeping medical information private.
- Led and motivated 10 employees through supervision, training and coaching on duties and daily operational activities.
- Facilitated peer-to-peer conflict resolution.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Directed daily operations at facility caring for more than 50+ individuals.
- Collaborated with Quality Team to develop outcomes statistics.
- Supervised administrative staff of 10 donor techs, delivering consistent coaching and mentoring to improve job efficiency.
Medical Receptionist
BPL Plasma
Austin, TX
03.2017 - 05.2020
- demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Compiled physical and digital documents, charts and reports.
Education
High School Diploma -
Smithville
Smithville, Tx05.2012
Cosmetology
Baldwin Beauty School
10.2013
Skills
- Sample checking
- Specimen handling protocols
- Quality control procedures
- Documentation compliance
- Molecular lab background
- Excellent lab practices
- Inbound calls
- documentation
- data entry
- HIPAA guidelines
- Front desk operations
- Telephone etiquette
- Records maintenance
- Patient callbacks
- Basic math
- People skills
- Decision-making
- Teambuilding
- Customer service
- Reliable and trustworthy
- Communication
- Biohazard waste disposal
- Sanitation and sterilization
- Donor screening
- Sharps disposal
- Proper storage procedures
- Drawing blood
- Quality control
- Time management
- Team management
- Patient toileting
- Pipetting
- Restocking lab supplies
- Vital sign monitors
- Stocking supplies
Accomplishments
- Perform vitals on donor/patients - Access donors/patients - Trained new employees in the phlebotomy area - Maintained a clean/safe work environment - Assist team members needing assistance - Made sure workflow was maintained - Setup for venipunctures - 99% Stick accuracy - Accomplishes different job task & skills very quickly - Performed scheduling for phlebotomist - Documented incidents - Provided customer service to all donors/patients/co-workers
References
Jesse Robles (Austin Energy) 512-797-6609
Passion freemon (BPL) 254-466-9342
Debbie Borja (R1Rcm) 512-308-7213
Timeline
Patient Registration Representative
R1RCM - Ascension seton
02.2023 - Current
Customer Service Representative
Austin Energy
08.2022 - 12.2022
COVID-19 Tester
Texas Cleaning Solutions
12.2021 - 03.2022
Lab Assistant
Clinical Pathology Laboratory
01.2021 - 10.2021
Donor Floor Supervisor
BPL Plasma
03.2017 - 05.2020
Medical Receptionist
BPL Plasma
03.2017 - 05.2020
High School Diploma -
Smithville
Cosmetology
Baldwin Beauty School