Linette Rice
Collinsville,IL
Summary
Helpful Patient Service Representative with +10 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Laboratory Services and commitment to patient happiness.
Overview
26
26
years of professional experience
Work History
Patient Service Technician
Clinlab Medical Diagnostic Laboratory
St Louis, MO
07.2013 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Followed physician orders when administering therapeutic phlebotomy
- Tracked collected specimens by initialing, dating and noting times of collection
- Logged patient information and recorded results into system using Copias software]and EMR software
Lead Mobile Phlebotomy
Gamma Healthcare Inc.
St Louis, MO
05.2009 - 10.2012
- Communicated with customers daily to request information and ensure completion of paperwork
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Followed physician orders when administering therapeutic phlebotomy
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Stocked phlebotomy cart or carrier with appropriate supplies
- Organized daily work based on collection priority
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Patient Service Technician Vacation Floater
Tri Lab
Collinsville, IL
05.2005 - 12.2007
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Logged patient information and recorded results into system using Microsoft and EMR
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Obtained blood specimens by performing venipunctures and finger sticks 20-30 times per day
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
Clinical Care Technician
Chistian NorthEast Hospital
St. Louis, MO
01.1998 - 01.1999
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing [Type] and [Type] equipment
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Education
GED -
Martha Omally Adult Education
Belleville, IL06.1994
EKL/Lab Diploma - EKG/Laboratory ,Classroom/Clinical Practises
Al-Med Academy
St Ann ,Mo12.1997
Skills
- Data entry
- Medical terminology knowledge
- Time management
- Specimen labeling procedures
- Blood specimen storage
- Detail-oriented
- Patient confidentiality
- Patient Care
- Quick learner
- Good listening skills
- Quality control guidelines
- Sample and specimen collection
- Venipuncture
- Infection control
- Legal Compliance
- Sample checking
- Documentation compliance
- Specimen handling protocols
- Rapid tests (Strep A, Influenza, and RSV)
- Laboratory and Phlebotomy proficiency
Timeline
Patient Service Technician
Clinlab Medical Diagnostic Laboratory
07.2013 - Current
Lead Mobile Phlebotomy
Gamma Healthcare Inc.
05.2009 - 10.2012
Patient Service Technician Vacation Floater
Tri Lab
05.2005 - 12.2007
Clinical Care Technician
Chistian NorthEast Hospital
01.1998 - 01.1999
GED -
Martha Omally Adult Education
EKL/Lab Diploma - EKG/Laboratory ,Classroom/Clinical Practises
Al-Med Academy