Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Intern
Janelle Young

Janelle Young

Georgetown,De.

Summary

Reliable, hardworking individual with ten plus years of customer service experience. Eager to secure an entry level position, that offers professional challenges utilizing interpersonal skills in which I can grow and contribute to company success.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Patient Service Technician

Labcorp
Georgetown, De.
01.2020 - Current


  • Monthly inventory orders to guarantee properly stocked office.
  • Inputted accurate patient insurance, billing and payment information in LCM/Touch
  • Verified patient's insurance eligibility and benefits coverage.
  • Answered numerous telephone calls to confirm appointments and answer any questions patients may have pertaining to their orders.
  • Contacted physicians to confirm unspecified tests

Phlebotomist

Accu Reference Medical Lab
Linden, NJ
05.2015 - 01.2020


  • Collected demographics to complete required paperwork
  • Upheld data security and compliance with HIPPA protocol.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Obtained blood specimens by performing venipuncture multiple times a day

Cashier

McDonald's
Harrington, De.
05.2010 - 05.2011


  • Input customers orders properly
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Restocked and organized merchandise in front lanes
  • Provided friendly service and assistance to clients promote customer loyalty and satisfaction

Cashier

Walmart
Seaford, De.
09.2007 - 01.2009


  • Maintained knowledge of current sales and store promotions
  • Ensured superb customer experiences by addressing customer concerns, demonstrating empathy and resolving any issues
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

High School Diploma - Medical Technology

Woodbridge High School
Greenwood, DE
09.2003 - 06.2007

Certified Clinical Medical Assistant - Clinical Laboratory/Medical

PolyTech Adult Division
Woodside, De
01.2014 - 02.2015

Skills

Data entry/ typing

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You’re only guaranteed to miss 100% of the shots you don’t take.
Wayne Gretzky

Timeline

Patient Service Technician

Labcorp
01.2020 - Current

Phlebotomist

Accu Reference Medical Lab
05.2015 - 01.2020

Certified Clinical Medical Assistant - Clinical Laboratory/Medical

PolyTech Adult Division
01.2014 - 02.2015

Cashier

McDonald's
05.2010 - 05.2011

Cashier

Walmart
09.2007 - 01.2009

High School Diploma - Medical Technology

Woodbridge High School
09.2003 - 06.2007

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Janelle Young