Alicia "Andrea" Segura
Alexandria,United States
Summary
Experienced and certified phlebotomist adept at performing venipuncture procedures for blood sample collection. Skilled in patient preparation, vein locating, and drawing blood in a safe, hygienic, and compassionate manner. Knowledgeable of proper phlebotomy techniques, universal precautions, and OSHA safety protocols. Adept at labeling and handling specimens accurately. Excellent communication skills for explaining procedures and putting patients at ease. Committed to high standards of quality, attention to detail, and outstanding patient care, always.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Technician
LabCorp
Alexandria, VA
07.2024 - Current
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated proficiency in multiple phlebotomy techniques, adapting to individual patient needs for optimal results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Phlebotomy Clerk
Virginia Hospital Center
Arlington, VA
12.2023 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Back Office Leader
Best Buy #283
Falls Church, VA
01.2017 - 06.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Kept orderly and accurate cash records by monitoring sales.
- Maintained inventory for back-office supplies, computers and work-stations.
- Developed and updated calendars to schedule team and customer meetings.
- Maintained store equipment, printers and fax machines.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
Customer Service Specialist
Best Buy #283
Falls Church, VA
08.2015 - 01.2017
- Assists customers with their sales orders, returns, exchanges, and in-store pick up orders.
- Maintains merchandising and ensures our department is clean and well stocked.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participate in all necessary training to recommend the right products and services to each customer.
Hostess
Union Street Public House
Old Town, VA
12.2014 - 08.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
Lifeguard
Sunset Pools
VA
05.2014 - 09.2014
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
Skills
- Venipuncture Expertise
- Phlebotomy Techniques
- Specimen handling
- Patient Confidentiality
- Infection Control
- Data Entry
- Quality Control
- Diagnostic Testing
- Data Entry Proficiency
- Healthcare Software Navigation
Certification
Certified Phlebotomy Technician Certificate- NHCO
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Technician
LabCorp
07.2024 - Current
Phlebotomy Clerk
Virginia Hospital Center
12.2023 - 07.2024
Back Office Leader
Best Buy #283
01.2017 - 06.2017
Customer Service Specialist
Best Buy #283
08.2015 - 01.2017
Hostess
Union Street Public House
12.2014 - 08.2015
Lifeguard
Sunset Pools
05.2014 - 09.2014