MICHELLE PACHECO
Bronx,NY
Summary
Bi-lingual (English/Spanish) college graduate is seeking a Medical Assistant/Phlebotomist position in a healthcare facility and has expert skills in front-desk /medical office management, customer service, and medical reception.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomist/Patient Service Technician
Labcorp Corporation of America
2016.02 - 2016.10
- Register patients
- Collect copays or balances
- Perform Phlebotomy
- Accession blood work and urine specimens
- Order supplies, stock rooms and disinfect area
- Packing and shipping specimens
Counselor at a Call Center
Monroe College
2015.08 - 2016.02
- Answer inbound and outbound calls
- Schedule interviews for prospective students with Admissions
- Contact applicants to confirm their appointments
- Merge students’ records
- Embrace new projects such as campaigns to recruit students
- Actively market the College and its programs to prospective applicants and follow up on leads every day
Front and Back Office Medical Assistant
Columbia Westside Pediatrics
2014.05 - 2014.09
- Triaged patients; recorded vital signs and administered vision and hearing tests
- Performed finger sticks for hemoglobin and lead testing and took EKGs
- Prepared vaccines for physician to administer
- Set up pulmonary function machines
- Stocked necessary supplies in each room and cleaned and prepared exam rooms
- Filled out forms for schools, camps, and WIC as necessary
Medical Assistant
Eisenhower Medical Center
2013.12 - 2014.02
- Greeted and screened patients as well as recorded vital signs
- Prepared exam rooms and stocked medical supplies
- Assisted with the removal of Cerumen, ear wash system
- Drew blood from patients using finger sticks
- Performed testing using urine dipstick
- Collected blood, tissue or other laboratory specimens, logged the specimens, and prepared them for testing
- Labeled specimens for identification purposes and entered specimen data into computer
- Updated and renewed medications using EMR (Electronic Medical Records)
- Called in prescriptions to pharmacies
- Ordered and obtained lab results as requested by physician
- Faxed referrals to other facilities for additional testing and referred patients to specialists
- Answered telephones and provided patients with necessary information
Medical Assistant
ENT & Allergy Associates LLP
2011.10 - 2012.01
- Greeted and screened patients
- Triaged patients according to how serious their medical conditions were
- Set up equipment for the Strobe exam
- Assisted the doctor with Nasalpharyngoscopy exam
- Assisted with the removal of Cerumen, ear wash system, performed the Tympanometry exam and hearing test
- Performed Rhinometry testing on patients and set up patients for Rhinoflow
- Prepared injections and assisted the doctor with surgeries
- Disinfected and sterilized the medical equipment
- Prepared exam rooms and stocked medical supplies
- Scheduled appointments using EMR (Electronic Medical Records) system
- Faxed referrals to other facilities for additional testing
- Called insurance companies to get approvals for CT Scans, X-rays and MRI’s
- Called in prescriptions to various pharmacies
Medical Assistant/Phlebotomist
Elliot Rayfield, MD – Endocrinologist & Diabetes Specialist
2010.12 - 2011.01
- Greeted patients and instructed them in proper specimen collection methods
- Escorted patients to examination rooms and prepared them for exams
- Collected blood, tissue or other laboratory specimens, logged the specimens, and prepared them for testing
- Labeled specimens for identification purposes and entered specimen data into computer
- Helped physicians examine and treat patients, handed them instruments and materials or gave injections and removed sutures
Lab Supervisor
Perry Avenue Family Medical Center
2002.02 - 2006.05
- Phlebotomy
- EKG
- Hearing tests
- Eye exams
- Pulmonary function test
- Allergy testing
- Filling out forms
- Filing
- Faxing
- Scheduling appointments
- Insurance verification
- Collecting copayments
- Credit Card transactions
Education
Associate Degree - Medical Administration
Monroe College
Bronx, NY04.2013
Registered Medical Assistant Program -
Mandl School, the College of Allied Health
New York, NY01.2002
Skills
- Patient care
- Specimen handling
- Patient confidentiality
- Venipuncture expertise
- Specimen labeling procedures
- Patient support
- HIPAA
- Blood culture collection
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Medical terminology
Certification
Registered Medical Assistant
Timeline
Phlebotomist/Patient Service Technician
Labcorp Corporation of America
2016.02 - 2016.10
Counselor at a Call Center
Monroe College
2015.08 - 2016.02
Front and Back Office Medical Assistant
Columbia Westside Pediatrics
2014.05 - 2014.09
Medical Assistant
Eisenhower Medical Center
2013.12 - 2014.02
Medical Assistant
ENT & Allergy Associates LLP
2011.10 - 2012.01
Medical Assistant/Phlebotomist
Elliot Rayfield, MD – Endocrinologist & Diabetes Specialist
2010.12 - 2011.01
Lab Supervisor
Perry Avenue Family Medical Center
2002.02 - 2006.05
Associate Degree - Medical Administration
Monroe College
Registered Medical Assistant Program -
Mandl School, the College of Allied Health