Victoria Jean
Miami,FL
Summary
Results-driven professional with a proven track record of consistently delivering high-quality performance and actively contributing to team goals. Recognized for reliability and adaptability, adept at maintaining smooth operations even in dynamic and challenging conditions. Strong skills in effective communication and task management, fostering a collaborative and efficient work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
Breakthrough Miami
Miami, FL
06.2018 - 08.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Public Health Volunteer
FSU Public Health Association
Tallahassee, FL
09.2022 - Current
- Participated in community outreach programs focused on health education and disease prevention
- Assisted in organizing health fairs and workshops, promoting awareness of public health issues
Customer Service Representative
Lowes Home Improvment
Tallahassee, FL
04.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Lowe's Home Improvement
Tallahassee, FL
08.2023 - 04.2024
- Engaged with customers to understand their needs and provide tailored solutions, resulting in increased customer loyalty
- Resolved customer complaints and inquiries promptly, maintaining a high level of professionalism and empathy
- Participated in team meetings to discuss strategies for improving customer service and store performance
Sales Associate
Walmart
Tallahassee, FL
08.2022 - 05.2023
- Assisted customers in locating products and provided information on promotions, enhancing customer engagement and satisfaction
- Managed inventory and restocked shelves, ensuring product availability and optimal presentation
- Trained new employees on customer service protocols and store operations, fostering a collaborative team environment
Customer Service Associate
Publix Super Markets
Hallandale Beach, FL
11.2019 - 06.2021
- Provided exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience
- Collaborated with team members to maintain store cleanliness and organization, contributing to a welcoming environment
- Handled cash transactions accurately and efficiently, ensuring compliance with company policies
Education
Bachelor of Science - Public Health
Florida State University (FSU)
Tallahassee, FL06.2025
Skills
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work in a fast-paced environment and manage multiple tasks
- Customer service
- Data entry
- Critical thinking
- Call management
- Fluent in English and Haitian Creole
- Work ethic and integrity
- Time management skills
- Problem-solving
- Cheerful and energetic
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Customer Service Representative
Lowes Home Improvment
04.2024 - 12.2024
Customer Service Representative
Lowe's Home Improvement
08.2023 - 04.2024
Public Health Volunteer
FSU Public Health Association
09.2022 - Current
Sales Associate
Walmart
08.2022 - 05.2023
Customer Service Associate
Publix Super Markets
11.2019 - 06.2021
Volunteer
Breakthrough Miami
06.2018 - 08.2019
Bachelor of Science - Public Health
Florida State University (FSU)