Victoria Johnson
Quitman,AR
Summary
Former manager and CAD/CAM dental technician delivering precise 3D modeling for crowns, bridges, veneers, and implant abutments. Partners with dentists and lab teams to validate measurements, materials, and design requirements. Adjusts approach to meet case-specific challenges while maintaining production quality.
Overview
23
23
years of professional experience
Work History
CAD/CAM dental technician
NDX Dental Lab
Heber Springs, Arkansas
04.2025 - Current
- Used CAD/CAM software to build precise 3D models for crown, bridge, veneer, and custom implant abutment cases.
- Collaborated with dentists and lab teams to finalize case details, aesthetics, and fit for optimal patient outcomes.
- Reviewed case instructions and work orders for restorative cases to verify accuracy and compliance with specifications.
- Downloaded digital scans, organized design files, and ensured quality standards were met prior to production.
Manager
Panera Bread
North Little Rock, Arkansas
02.2018 - 04.2025
- Supported daily operations to keep work efficient and quality standards consistent.
- Supervised team of 30+ employees, supporting productivity and customer service.
- Assigned work to staff, set priorities, and clarified goals.
- Led team meetings and one-on-one coaching sessions to improve performance.
- Completed performance reviews and provided feedback and coaching for team growth.
- Handled conflict resolution between employees to support collaborative work environment.
- Resolved employee conflicts through guidance on company policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and mentoring to newly hired employees on company programs.
- Monitored compliance with laws, regulations, and industry standards.
- Resolved customer complaints promptly, protecting brand reputation and building customer trust.
- Improved customer satisfaction through development of customer service excellence program.
- Raised customer satisfaction by addressing issues effectively with knowledgeable and friendly service.
- Applied customer service standards and handled customer concerns to support quality service.
- Stayed calm and professional under pressure and helped ease tense situations.
- Worked well with diverse coworkers to reach goals and address product and service issues.
- Maintained databases with current information.
Server
Texas Roadhouse Restaurant
Chesapeake, Virginia
03.2011 - 02.2018
- Trained new servers on service techniques, service procedures, and daily duties.
- Built guest relationships that encouraged repeat business through consistent service.
- Maintained sanitation standards to meet health department regulations.
- Kept transaction records during shift in line with law and company policy.
- Relayed allergy needs and special requests to kitchen staff for accurate meal preparation.
- Delivered consistent customer service to support guest satisfaction and return visits.
- Checked identification to meet minimum age requirements for alcohol service.
- Developed guest relationships that supported repeat business through positive service experiences.
- Followed sanitation requirements to maintain compliance with health department standards.
- Kept shift transaction records in compliance with legal and company requirements.
- Improved order accuracy by communicating allergy concerns and special requests to kitchen staff.
- Supported team readiness by training new servers and sharing service procedures.
- Drove repeat business through strong guest relations and reliable service.
- Maintained compliance with alcohol service rules by checking identification carefully.
- Supported accurate financial records by maintaining transaction logs during shift.
Bartender Apprentice
Logans Roadhouse
Norfolk, VA
03.2008 - 08.2012
- Checked customer IDs to confirm age requirements for alcohol sales.
- Tracked bar tabs and processed cash and credit card payments to ensure accurate billing.
- Handled cash transactions quickly and gave correct change.
- Welcomed customers and recorded drink orders.
- Cultivated customer relationships to encourage repeat visits.
- Addressed customer complaints promptly and professionally to enhance satisfaction.
- Stocked bar with beer, wine, spirits, and mixers.
- Received liquor deliveries and restocked shelves.
- Monitored inventory and restocked low items before supplies ran out.
- Cleaned spills and broken glass, then disposed of sharp pieces safely.
- Followed health and safety rules when handling food and beverages.
- Assisted teammates during high-demand periods on busy shifts.
- Helped set up events such as weddings, birthdays, and corporate functions.
- Managed multiple tasks efficiently in a fast-paced environment.
Customer Service Cashier
Bath and Body Works, Limited Brands
Norfolk, VA
11.2004 - 12.2004
- Accepted cash, checks, credit cards, vouchers, and automatic debits as forms of payment.
- Verified coupon validity prior to processing transactions to ensure compliance with store policies.
- Balanced cash drawers at end of each shift.
- Maintained fully stocked retail floor throughout each shift to enhance customer shopping experience.
- Assisted customers in locating merchandise throughout the store to improve service efficiency.
- Supported customers by locating items requested in store.
- Shared company policies, warranty details, guarantee terms, financing options, and related information with customers.
- Stocked shelves, racks, cases, bins, and tables with incoming and transferred merchandise.
- Completed seasonal position during peak retail period.
Lifeguard
Water Country Usa
Williamsburg, V
05.2003 - 09.2004
- Observed swimmers continuously from elevated chairs to ensure safety from elevated chairs while scanning the full pool deck.
- Completed emergency rescues during critical situations.
- Administered first aid to injured patrons, ensuring stability until paramedics arrived.
- Educated patrons on safe swimming practices through public announcements.
- Instructed patrons on proper use of diving boards, slides, and ladders.
- Inspected rescue tubes regularly for safety compliance and buoys regularly to keep equipment ready for use.
- Maintained accurate records of incidents, chemical levels, and patron counts to ensure safety compliance.
- Reported unsafe conditions or suspicious activity to management right away.
- Documented detailed incident reports following accidents, contributing to safety reviews and action plans.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-2005
Skills
- CAD software management
- CAD/CAM design
- 3D modeling
- Digital design
- Digital scanning
- Implant abutments
- Restorative case review
- Case review
- Case analysis
- Sales management
- Budget and inventory control
- Team leadership
- Customer service excellence
- Technical communication
- Case management
- Technical communication
Timeline
CAD/CAM dental technician
NDX Dental Lab
04.2025 - Current
Manager
Panera Bread
02.2018 - 04.2025
Server
Texas Roadhouse Restaurant
03.2011 - 02.2018
Bartender Apprentice
Logans Roadhouse
03.2008 - 08.2012
Customer Service Cashier
Bath and Body Works, Limited Brands
11.2004 - 12.2004
Lifeguard
Water Country Usa
05.2003 - 09.2004
High School Diploma -
Kecoughtan High School