Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer

Victoria Jones

Mount Juliet,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Consumer/Commercial Loan Assistant

F&M Bank
07.2020 - Current
  • Boosted loan processing efficiency by streamlining documentation and application procedures.
  • Enhanced client satisfaction through timely communication and addressing concerns related to commercial loans.
  • Collaborated with loan officers to ensure accurate underwriting and appropriate risk assessment for each loan application.
  • Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.

UL Correspondence

AIG
06.2015 - 12.2016
  • Streamlined correspondence processes by implementing efficient filing and tracking systems.
  • Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
  • Maintained organized records of all incoming and outgoing correspondence for easy retrieval and reference.
  • Collaborated with various departments to resolve customer issues, improving overall communication within the company.

Contact Center - Team Lead

AIG
02.2014 - 06.2015
  • Enhanced customer satisfaction by implementing effective coaching strategies for team members.
  • Increased contact center efficiency by streamlining processes and optimizing workflows.
  • Improved team performance by conducting regular training sessions and sharing industry best practices.
  • Boosted team morale and productivity with motivational techniques and clear communication of expectations.

Marketing Coordinator

AIG
09.2010 - 07.2012
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Boosted sales by designing and executing creative email marketing campaigns.
  • Improved website traffic with the implementation of SEO best practices and keyword research.

SmartPad Service Center Specialist Sr.

American General Life And Accident Insurance Company
09.1998 - 04.2010
  • Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
  • Streamlined service center processes for improved customer experience and reduced wait times.
  • Increased team productivity with effective delegation of tasks and clear communication of expectations.
  • Reduced call resolution time, implementing solutions to address recurring issues proactively.

Personal Banker

F&M Bank
07.2020 - Current

I am a backup Personal banker/Backup teller.

  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Education

Centro Educativo Cocoyoc
Atlatlahucan Morelos Mexico
06.1992

Skills

Bilingual, reliable and detail-oriented individual with a lengthy Customer Service background who has proven leadership skills and focus on process improvements is seeking a long-term career with an organization in Mt Juliet Tn

  • Organization and Time Management
  • Active Listening
  • Good Telephone Etiquette
  • Verbal Communication
  • Attention to Detail
  • Recordkeeping
  • Cultural Awareness
  • Self-Directed
  • Organizational Skills
  • Data Entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Consumer/Commercial Loan Assistant

F&M Bank
07.2020 - Current

Personal Banker

F&M Bank
07.2020 - Current

UL Correspondence

AIG
06.2015 - 12.2016

Contact Center - Team Lead

AIG
02.2014 - 06.2015

Marketing Coordinator

AIG
09.2010 - 07.2012

SmartPad Service Center Specialist Sr.

American General Life And Accident Insurance Company
09.1998 - 04.2010

Centro Educativo Cocoyoc
Victoria Jones