Summary
Overview
Work History
Education
Skills
Timeline
Organizations
Hi, I’m

Victoria Keene

Baltimore,Maryland
Victoria Keene

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

10
years of professional experience

Work History

Amazon

Retail Store Associate
05.2023 - Current

Job overview

  • Receive, pick and stow customer orders, process returns, and prepare for delivery
  • Process returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
  • Resolve customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
  • Maintain an orderly and visually appealing store environment by organizing displays and cleaning sales floor regularly.
  • Manage responsibilities for Locker+ location, including opening and closing site.

National Imaging Systems

Onsite Associate Technician
07.2023 - 02.2024

Job overview

  • Installed new printers on multiple Johns Hopkins campuses.
  • Identified issues, analyze information and provide solutions to problems.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Explained diagnostic findings to customers and service options.
  • Assisted Johns Hopkins employees with technical support inquiries.
  • Replaced defective components and parts on malfunctioning printers.
  • Deliverd and installed toner cartridges for printers for Johns Hopkins Bayview campus.

Danfoss Inc

Monitoring Technician
01.2018 - 07.2023

Job overview

  • Answered inbound phone calls from clients regarding refrigeration, electrical or mechanical problems.
  • Documented all account information, reviewing accounts, service plans.
  • Answered and managed multiple phone lines to 24/7 monitoring center.
  • Dispatched appropriate refrigeration alarms and contacted contractors for service thru ServiceNow.
  • Maintained logs of all alarm activity information
  • Called out on over 500 alarms per day.
  • Knowledge of basic supermarket refrigeration and HVAC

Mosaic Community Services, Inc

Adult Rehabilitation Administration Assistant
01.2018 - 10.2019

Job overview

  • Performed general clerical duties including but not limited to welcoming visitors, answering telephones, photocopying, faxing, mail distribution and filing.
  • Developed and maintained various spreadsheets for record-keeping.
  • Provided support to direct supervisor, senior manager and staff for assigned tasks
  • Scanned and upload datasheets for maintenance of communication with team.
  • Created and modified various Microsoft Office Suite documents for project management.
  • Assisted with maintenance and submission of department expenses, and monitor expense sheet for department to operate within allocated funds
  • Managed office inventory by restocking supplies and placing purchase orders.
  • Input daily attendance into database and maintaining accurate records of all absences for two sites.

Education

The Community College of Baltimore County
Essex, MD

Certificates from A+ And Information Technology Support
05.2024

Frostburg State University
Frostburg, MD

Bachelor of Science from Sociology, Business Management
05.2011

Skills

  • Attention to Detail
  • Clerical Support
  • Excellent Communication
  • MS Office
  • Flexible and Adaptable
  • Call Center Customer Service
  • Data Entry
  • Fraud detection

Timeline

Onsite Associate Technician

National Imaging Systems
07.2023 - 02.2024

Retail Store Associate

Amazon
05.2023 - Current

Monitoring Technician

Danfoss Inc
01.2018 - 07.2023

Adult Rehabilitation Administration Assistant

Mosaic Community Services, Inc
01.2018 - 10.2019

The Community College of Baltimore County

Certificates from A+ And Information Technology Support

Frostburg State University

Bachelor of Science from Sociology, Business Management

Organizations

Alpha Phi Omega

Phi Theta Kappa

Victoria Keene