Victoria Katusiime
Banker
Kampala,Kampala
Summary
Goal-driven sales professional with solid background in account management, sales and service. Extensive experience in sales or Service. Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Account SME Enterprise Banker
ABSA Bank Uganda Limited
Kampala
09.2018 - Current
- Hired, supervised and coached branch employees on sales strategies to optimize performance.
- Sold over 3 billion UGX of Assets , exceeding sales goals 100%.
- Surpassed growth targets and revenue projections by coordinating and planning Business product sales initiatives.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Accounts Relationship Officer
ECO Bank Uganda
Kampala
01.2016 - 08.2018
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Customer Service Representative
Ecobank Uganda Limited
Kampala
01.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
MBA - Business Administration And Management
University of East London
London 06.2022 - Current
Post Graduate Diploma - Business Management
Uganda Management Institute
Kampala 09.2013 - 12.2014
B.A Development Economics - Development Economics And International Development
Makerere University
Kampala 08.2008 - 05.2011
Skills
New Business Development
Direct sales
Strategic account development
Sales Reporting
Analytical problem solver
Account management
Sales presentations
Solution selling
B to B sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Business Administration And Management
University of East London
06.2022 - Current
Account SME Enterprise Banker
ABSA Bank Uganda Limited
09.2018 - Current
Accounts Relationship Officer
ECO Bank Uganda
01.2016 - 08.2018
Post Graduate Diploma - Business Management
Uganda Management Institute
09.2013 - 12.2014
Customer Service Representative
Ecobank Uganda Limited
01.2013 - 12.2015
B.A Development Economics - Development Economics And International Development
Makerere University
08.2008 - 05.2011