Victoria Katusiime
Banker
Kampala,Kampala
Summary
Goal-driven sales professional with solid background in account management, sales and service. Extensive experience in sales or Service. Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Account SME Enterprise Banker
ABSA Bank Uganda Limited
Kampala
09.2018 - Current
- Hired, supervised and coached branch employees on sales strategies to optimize performance.
- Sold over 3 billion UGX of Assets , exceeding sales goals 100%.
- Surpassed growth targets and revenue projections by coordinating and planning Business product sales initiatives.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Accounts Relationship Officer
ECO Bank Uganda
Kampala
01.2016 - 08.2018
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Customer Service Representative
Ecobank Uganda Limited
Kampala
01.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
MBA - Business Administration And Management
University of East London
London 06.2022 - Current
Post Graduate Diploma - Business Management
Uganda Management Institute
Kampala 09.2013 - 12.2014
B.A Development Economics - Development Economics And International Development
Makerere University
Kampala 08.2008 - 05.2011
Skills
New Business Development
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
MBA - Business Administration And Management
University of East London
06.2022 - Current
Account SME Enterprise Banker
ABSA Bank Uganda Limited
09.2018 - Current
Accounts Relationship Officer
ECO Bank Uganda
01.2016 - 08.2018
Post Graduate Diploma - Business Management
Uganda Management Institute
09.2013 - 12.2014
Customer Service Representative
Ecobank Uganda Limited
01.2013 - 12.2015
B.A Development Economics - Development Economics And International Development
Makerere University
08.2008 - 05.2011
Similar Profiles
Mary Magdalein Zawedde KakoozaMary Magdalein Zawedde Kakooza
Prestige Banker at Absa Bank Uganda LimitedPrestige Banker at Absa Bank Uganda Limited
John Kennedy VeveJohn Kennedy Veve
Manager Sales, Channels and Agent Banking at BRAC Uganda Bank LimitedManager Sales, Channels and Agent Banking at BRAC Uganda Bank Limited
AKELLO HARRIETAKELLO HARRIET
Application Support Analyst at ABSA BANK UGANDAApplication Support Analyst at ABSA BANK UGANDA