Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Keenan

Corydon,Indiana

Summary

Hands-on professional with experience leading teams to success in banking and financial services, for multinational financial institutions and corporations with national and global presence. Team leader and excellent statistician with exceptional modeling design, relationship-building skills and resource optimization skills. Committed to increasing revenue, maximizing performance and providing the highest levels of customer service. Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations.

Overview

33
33
years of professional experience

Work History

Business Owner

Explore Outdoor Adventures
Corydon, USA
05.2023 - 06.2025
  • Established and maintained relationships with key vendors and strategic partners.
  • Implemented a customer service strategy that increased customer satisfaction and retention.
  • Developed and implemented innovative strategies to promote company growth and profitability.

Assistant Branch Manager

Manasquan Bank
Brick, USA
04.2008 - 08.2017
  • Manage operational functions within the branch including loss control, compliance, customer retention and audit standards.
  • Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis.
  • Supervise, coach and develop a team of Universal bankers (tellers & Customer Service Representatives) regarding policies, procedures, products, systems and banking transactions.
  • Demonstrate leadership proficiency in sales, service and operations. Act on behalf of the Branch Manager in his/her absence.
  • Cross-selling product and services, opening new business and personal accounts.
  • Monitor overdrawn checking account delinquencies.

Customer Service Representative

First Financial Federal Credit Union
Freehold, New Jersey
01.2005 - 04.2008
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Prepared documents for loan closings including verifying signatures, notarizing documents.

General Manager

Old Time Photo's
Seaside Heights, USA
01.2003 - 01.2005
  • Based in high volume vacation area of New Jersey, developed and directed retail sales, achieving substantial growth in top line sales and bottom line profits.
  • Manage and set seasonal sales, inventory, and GM profit plans.
  • Build solid customer base, contributing to a 42% increase in sales and a 36% decrease in expenses.
  • Research and build new vendor relationships.
  • Streamline the buying and process and implemented new inventory control procedures to help increase turn and profit.

Head Teller

Commerce Bank
Whiting, USA
01.1998 - 01.2003
  • Supervised staff of 8 Part Time and Full Time Tellers. Responsible for cash control, replenishment of cash, cash levels and cash audits meeting all bank and FDIC preset levels.
  • Handle all aspects of customer inquires and accurate management of their multiple account balances. Fill out purchase orders for basic branch stock and supply items.
  • Manage schedules and staffing levels for branch. Interview and filter through potential bank employee applicants.
  • Train and coach tellers to process cash transacts accurately and in a timely manner.
  • Monitor all transactions for potential cross-sell opportunities. Cash checks, verifying amount, signature and availability of funds according to bank policies.

Head Teller

Ocean First Bank
Brick, USA
08.1992 - 01.1998
  • Supervise staff of 11 Part and Full Time Tellers. Responsible for cash control, replenishment of cash, cash levels and gas audits meeting all bank and FDIC preset.
  • Handle all aspects of customer inquires and accurate management of their multiple account balances. Fill out purchase orders for basic branch stock and supply items.
  • Manage schedules and staffing levels for branch. Interview and filter through potential bank employee applicants.
  • Maintain up to date product knowledge and knowledge of other procedures for servicing customers.
  • Train and coach tellers to process cash transactions accurately and in a timely manner.
  • Monitor all transactions for potential cross-sell opportunities. Cash checks, verify amount, signature and availability of funds according to bank policies.
  • Process money orders, ATM transactions, bank checks and coin machines.

Education

High School Diploma -

Jackson Memorial High School
Jackson, New Jersey
06-1987

Skills

  • Vendor management
  • Customer service strategy
  • Sales forecasting
  • Inventory control
  • Operational compliance
  • Customer relationship management

References

References available upon request.

Timeline

Business Owner

Explore Outdoor Adventures
05.2023 - 06.2025

Assistant Branch Manager

Manasquan Bank
04.2008 - 08.2017

Customer Service Representative

First Financial Federal Credit Union
01.2005 - 04.2008

General Manager

Old Time Photo's
01.2003 - 01.2005

Head Teller

Commerce Bank
01.1998 - 01.2003

Head Teller

Ocean First Bank
08.1992 - 01.1998

High School Diploma -

Jackson Memorial High School

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