Proven problem-solver and customer service expert, I enhanced sales and safety at Cabela's Outdoor Adventures through knowledgeable guidance and detailed product inspections. Skilled in emergency management and CPR, my background spans from 911 Telecommunicator to Auxiliary Police Officer, significantly improving response times and public safety. Open to new opportunities and career fields.
Hi, I’m
John Rein
Poplar Grove,IL
Summary
Overview
9
years of professional experience
Work History
Cabela's Outdoor Adventures
Firearms Outfitter
11.2024 - Current
Job overview
- Improved sales by recommending suitable products based on customer needs and preferences.
- Provided product knowledge to increase customer satisfaction with personalized service.
- Enhanced customer satisfaction by providing knowledgeable guidance on firearms selection and usage.
- Performed detailed inspections on incoming and outgoing firearms, identifying potential issues before they impacted operational readiness.
- Educated customers on proper firearm handling techniques, emphasizing the importance of safety measures when operating firearms.
Righthand Technologies
Floor Operator
04.2016 - Current
Job overview
- Utilized strong organizational skills to prioritize tasks effectively, leading to improved workflow within the team.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
- Uploading software onto various electronics during various phases of the build process.
- Testing and verifying functionality of all electronics.
Municipal Consolidated Dispatch
911 Telecommunicator
11.2022 - 09.2024
Job overview
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
Village of Norridge
Auxiliary Police Officer
02.2016 - 11.2022
Job overview
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
Education
University of PhoenixTempe, AZ
Associate of Science from Criminal Justice
10-2019
University Overview
Ridgewood HighschoolNorridge, IL
High School Diploma
06-2012
University Overview
- Extracurricular Activities: Football and Wrestling
- Elected to Social Director for Student Counsel in 2011
Skills
- Customer service
- Problem solving
- Emergency management
- Public safety awareness
- Computer skills
- CPR and first aid
- Active listening
- Incident documentation
- Community relations
- Self-discipline
Timeline
Firearms Outfitter
Cabela's Outdoor Adventures
11.2024 - Current
911 Telecommunicator
Municipal Consolidated Dispatch
11.2022 - 09.2024
Floor Operator
Righthand Technologies
04.2016 - Current
Auxiliary Police Officer
Village of Norridge
02.2016 - 11.2022
University of Phoenix
Associate of Science from Criminal Justice
Ridgewood Highschool
High School Diploma
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