Victoria Kelly
Charleston,WV
Summary
Compassionate, detail-oriented professional with 16+ years of experience and a proven knowledge of customer service, data collection and analysis, and patient relations. Aiming to leverage my skills to successfully fill the Registered Nurse Case Manager role at your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Case Manager
United Health Care/Optum
Eden Prairie, MN
02.2022 - 04.2025
- Coordinate and manage patient care, acting as a liaison between patients, healthcare providers and insurers.
- Assess patients, develop care plans, manage resources and educate patients and families on their care.
- Evaluate client needs, develop individualized care plans and implement them remotely.
- Maintain ongoing communication with patients and families and other healthcare providers via phone.
- Identify and coordinate access to appropriate resources, including medical providers, therapies, and support services.
Registered Nurse Case Manager
The Health Plan
Charleston, WV
11.2020 - 02.2022
- Coordinates the care and service of complex medical patients to promote collaborative practice and continuity of care.
- Collaborates with healthcare team members to facilitate care across the continuum and optimize clinical and financial outcomes.
- Identifies people in difficult situations, creates recovery plans, refers clients to various healthcare or social services, and collaborates with various human service providers.
- Participates in interdepartmental coordination and communication to ensure the delivery of consistent and quality healthcare services, and provides appropriate resources and assistance to members with regards to managing their healthcare.
- Works to facilitate patient care by assessing patient needs, evaluating treatment options, creating care plans, coordinating care, and gauging progress.
Acute Dialysis Registered Nurse
Fresenius Kidney Care
Dunbar, WV
01.2019 - 09.2020
- Learned through hands-on experience about proper renal functions, various types of renal diseases and dialytic treatment.
- Noted each patient's condition prior to treatment and adjusted dialytic therapy as needed.
- Dedicated each nursing shift to providing quality care to every renal patient, developing and implementing appropriate treatment plans.
- Participated in discussions with physicians to inform of significant patient health changes.
- Performed charge nurse duties as assigned including but not limited to supervising approximately 8 employees, and coordinating care for up to 30 patients across 4 different hospitals.
Registered Nurse
Charleston Area Medical Center
Charleston, WV
08.2018 - 12.2018
- Monitor record, and report symptoms or changes in patients' conditions. Maintain accurate, detailed reports and records.
- Record patients' medical information and vital signs.
- Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.
- Modify patient treatment plans as indicated by patients' responses and conditions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Administered medications, tracked dosages and documented patient conditions.
Acute Dialysis Registered Nurse
DaVita
Charleston, WV
10.2012 - 07.2018
- Learned through hands-on experience about proper renal functions, various types of renal diseases and dialytic treatment.
- Noted each patient's condition prior to treatment and adjusted dialytic therapy as needed.
- Dedicated each nursing shift to providing quality care to every renal patient, developing and implementing appropriate treatment plans.
- Participated in discussions with physicians to inform of significant patient health changes.
- Performed charge nurse duties as assigned including but not limited to supervising approximately 8 employees and coordinating care for up to 30 patients across 4 different hospitals.
Licensed Practical Nurse/Registered Nurse, Medical-Surgical Unit
Charleston Area Medical Center
Charleston, WV
08.2008 - 10.2012
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Administered medications, tracked dosages and documented patient conditions.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
- Cared for more than 7 patients each shift while delegating assignments and supervising junior team members to handle needs of 30-bed Medical-Surgical unit.
- Delivered high-quality nursing care to patients on 30-bed medical-surgical unit with emphasis on orthopedics, urology and gastro-intestinal post-operative patients.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Education
Bachelor of Science (B.S.) - Nursing
MOUNTAIN STATE UNIVERSITY
Beckley, WV01.2012
LPN certificate - Nursing
GARNET CAREER CENTER
Charleston, WV06.2008
Skills
- Strong communication
- Critical Thinking and Problem Solving
- Time management and stamina
- Strong code of ethics and confidentiality
- Teamwork and dependability
- Integrity and accountability
Certification
- WV RN license
- Ohio RN license
References
References available upon request
Timeline
Telephonic Nurse Case Manager
United Health Care/Optum
02.2022 - 04.2025
Registered Nurse Case Manager
The Health Plan
11.2020 - 02.2022
Acute Dialysis Registered Nurse
Fresenius Kidney Care
01.2019 - 09.2020
Registered Nurse
Charleston Area Medical Center
08.2018 - 12.2018
Acute Dialysis Registered Nurse
DaVita
10.2012 - 07.2018
Licensed Practical Nurse/Registered Nurse, Medical-Surgical Unit
Charleston Area Medical Center
08.2008 - 10.2012
Bachelor of Science (B.S.) - Nursing
MOUNTAIN STATE UNIVERSITY
LPN certificate - Nursing
GARNET CAREER CENTER
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