Victoria Kerner
Marrero,LA
Summary
Detail-oriented professional with 10 years of experience in hospitality, specializing in customer service, operations, and problem-solving. Transitioning to Information Technology to apply strong analytical, communication, and organizational skills in supporting dynamic IT teams. Committed to continuous learning, adaptability, and contributing a fresh perspective to the tech industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Marketing Administrator
Bourgeois Fishing Charters
Barataria, LA
03.2019 - 08.2023
- Designed and maintained company websites and online store.
- Delivered IT support and system setups across teams, providing troubleshooting and technical assistance to maintain operational efficiency.
- Streamlined CRM processes by leveraging management tools.
- Improved team efficiency by implementing real-time scheduling via MS Teams and conducting training sessions to maximize the platform's features.
- Coordinated with external Web and Email Domain providers for website upkeep, domain management, and email system optimization.
- Collected and organized content while ensuring a structured and efficient file management system.
- Collaborated with team members to brainstorm and develop strategies for enhancing brand marketing, utilizing technology to amplify reach.
- Produced multimedia content for company social media campaigns, enhancing brand presence and engagement across platforms.
- Crafted engaging content for monthly email blast campaigns to drive customer engagement and sales.
- Promoted staff safety by developing company policies and procedures, ensuring compliance with health and safety regulations.
- Managed purchasing and inventory control, tracking stock levels and sales data to streamline operations and ensure efficient supply chain management.
- Managed payroll operations via QuickBooks.
- Coordinated logistics and itineraries for various client events, ensuring smooth execution and client satisfaction.
- Streamlined workflow through strategic project prioritization, improving overall team productivity and task completion.
Sales Manager
New Orleans Paddlewheels | Hospitality Enterprises
New Orleans , LA
12.2014 - 06.2018
- Provided technical support to staff by assisting with system setups, troubleshooting, and resolving technical issues.
- Worked with sales team and developers on the development and optimization of the reservation system.
- Designed custom airport transportation webpages for convention attendees in New Orleans.
- Implemented efficient inventory management systems, utilizing software tools to track and optimize resources, ensuring accurate and timely stock levels.
- Coordinated individual and group tour reservations.
- Conducted weekly sales calls with hotel concierge and group sales teams to strengthen relationships and drive business growth.
- Provided detailed booking and commission reports in regular presentations to accounting staff, ensuring transparency and accuracy in financial reporting.
- Executed coordinated distribution of marketing materials to New Orleans hotel concierges, increasing brand visibility and awareness.
- Implemented optimized mapping strategies in collaboration with the outside sales team, streamlining logistics and improving route planning.
Reservationist
Louisiana Tour Company
Marrero, LA
01.2013 - 12.2014
- Scheduled tour reservations.
- Dispatch for hotel transportation.
- Processed arrivals and payments efficiently.
Education
Associate of Applied Science - CIT | Information Security/Assurance
Delgado Community College
New Orleans, LA05-2025
High School Diploma -
Fisher High School
Lafitte, LA05-2009
Skills
- Microsoft Office
- Apple Final Cut Pro
- Adobe products
- Operating Systems (Windows, macOS, basic Linux)
- Foundational Programming Skills in Python and Java
- Responsive Web Design Skills (HTML/CSS)
- Proficient Verbal and Digital Communication
- Foundational skills in Command-line interfaces
- Digital Marketing
Certification
- Delgado - Career and Technical Certificate in Information Security/Assurance
- CompTIA ITF+
- CompTIA Security+
Timeline
Digital Marketing Administrator
Bourgeois Fishing Charters
03.2019 - 08.2023
Sales Manager
New Orleans Paddlewheels | Hospitality Enterprises
12.2014 - 06.2018
Reservationist
Louisiana Tour Company
01.2013 - 12.2014
- Delgado - Career and Technical Certificate in Information Security/Assurance
- CompTIA ITF+
- CompTIA Security+
Associate of Applied Science - CIT | Information Security/Assurance
Delgado Community College
High School Diploma -
Fisher High School
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