Victoria Kilburn

• Set up and take down decorations for events (chairs, tables, centerpieces, arbors, lights, tents, drapes, tablecloths)
• Delivery and pick up of items
• Cleaning of items
• Custom designs unpin request as needed
• Organizing of equipment and all rental products
• Prepping rental orders
• Supervised onsite staff during setup, service, and breakdown activities.
• Resolved last-minute changes using calm communication and quick problem solving.

• Implemented customer retention strategies to minimize turnover and build loyalty.
• Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
• Trained new representatives on product knowledge, sales strategies, and company policies
• Stay up to date on products, regulations, requirements to meet standards of OEM as a resource for customer
• Collaborate with OEMs
• Provide pricing, product, equipment, and maintenance to customers
• In addition to all Previous customer service related tasks

• Providing outstanding customer service to the inside and outside sales customers
• Sourced new business opportunities to support the outside sales team
• Up-sold beneficial products to customers based on their current orders
• Cross-referenced customer needs and provided quotes on new products
• Resolved customer issues using clear communication and product knowledge.
• Coordinated delivery schedules with warehouse staff and drivers.
• Communicated pricing, availability, and service details to customers.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Consistently met daily performance goals set by management team members.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
• Maintained detailed records of sales activities, including calls made, follow-ups, and sales
• Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution
• Generated leads through cold calling activities.

Member of company committee for planning fundraising and holiday events, moral boosting, encouraging division creating and participating community engagement opportunities. Add fun to the workplace and provide ways to have cross divisional/company connections.

• Cased mail and sorted parcels according to route description for efficient delivery
• Driving a company vehicle to deliver mail and parcels in a timely manner while working around all road and weather conditions
• Case mail and sort parcels in order of the route description
• Drove company vehicle to deliver mail and parcels promptly, adapting to various road and weather conditions
• Substituted for full-time employees to provide staffing coverage.