Victoria Koerner
North Lawrence
Summary
Compassionate Behavioral Health Technician with expertise in crisis intervention, team collaboration, and effective communication. Proven ability to enhance patient engagement and maintain safety in therapeutic environments.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Akron Children's Hospital
Akron
01.2024 - Current
- Monitored patient behavior, reporting significant changes to healthcare teams promptly.
- Assisted with daily therapeutic activities to enhance patient engagement and participation.
- Maintained a safe environment for children, prioritizing well-being.
- Collaborated with multidisciplinary teams to develop effective treatment plans.
- Documented patient progress accurately in medical records without delay.
- Educated families on coping strategies and behavioral techniques to strengthen support.
- Conducted crisis interventions utilizing de-escalation techniques to ensure safety.
- Organized daily activities such as arts and crafts, games, and music therapy to promote healthy coping skills.
Patient Care Technician, Float
Akron Children's Hospital
Akron
03.2023 - 01.2024
- Assisted nursing staff with daily patient care and comfort needs.
- Supported patients in mobility and personal hygiene activities as required.
- Documented patient information accurately in electronic health records system.
- Participated in training sessions to enhance skills and knowledge in patient care.
- Responded promptly to call lights and addressed requests from patients, families, and staff.
- Provided emotional support for patients and families during challenging times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising activities.
- Safeguarded patient privacy through strict adherence to HIPAA protocols.
Restaurant Hostess
35 Brix
Green
08.2022 - 04.2023
- Welcomed and seated guests.
- Handled guest inquiries and resolved concerns efficiently.
- Answered phone calls to schedule reservations and address service questions.
- Managed takeout orders promptly to ensure customer satisfaction.
- Resolved customer complaints professionally, maintaining a positive demeanor.
- Scheduled and confirmed reservations, optimizing guest experiences.
- Coordinated waitlists and special requests for large parties.
Customer Service Representative
Bellstores
Canal Fulton
11.2020 - 05.2022
- Processed transactions accurately using point-of-sale system to enhance efficiency.
- Maintained a clean, organized work environment to support optimal service delivery.
- Addressed customer inquiries, providing accurate information on products and services.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to ensure front desk efficiency.
- Composed, edited, and typed complex memos and reports using job-related software.
Education
Bachelor of Science - Psychology
Kent State University
Kent, OH05-2028
Bachelor of Science - Neuroscience
Kent State University
Kent, OH05-2028
Skills
- Certified crisis intervention
- Team collaboration
- Cultural sensitivity
- Safety management
- Documentation skills
- Verbal de-escalation
- Substance abuse experience
- Activity monitoring
- Effective communication
Timeline
Behavioral Health Technician
Akron Children's Hospital
01.2024 - Current
Patient Care Technician, Float
Akron Children's Hospital
03.2023 - 01.2024
Restaurant Hostess
35 Brix
08.2022 - 04.2023
Customer Service Representative
Bellstores
11.2020 - 05.2022
Bachelor of Science - Psychology
Kent State University
Bachelor of Science - Neuroscience
Kent State University