Victoria Krantz
Diamond Bar,CA
Summary
Environmental interpreter with three years of experience in marine conservation education. Expertise in public speaking, digital media content creation, and interagency collaboration. Proven ability to enhance public awareness and stewardship of natural resources through impactful outreach initiatives. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, excelling in both independent and team environments.
Overview
3
3
years of professional experience
Work History
CRYSTAL COVE BEACH COTTAGES GUEST SERVICES
Crystal Cove State Park
08.2024 - Current
- Demonstrate flexibility and adaptability by performing a wide range of responsibilities, from timecard tracking and administrative duties to guest services and housekeeping.
- Provide exceptional customer service by greeting guests warmly and responding promptly to their needs and concerns.
- Manage guest check-in and check-out processes, reservations, and daily inquiries with efficiency and professionalism.
- Maintain the cleanliness and presentation of cottages and communal areas to ensure a positive guest experience.
- Share local knowledge about Crystal Cove's amenities, history, and recreational opportunities.
- Support special projects and operational improvements as assigned by leadership.
MARINE PROTECTED INTERPRETIVE SPECIALIST
Crystal Cove State Park
06.2023 - Current
- Educate hundreds of visitors weekly on local marine ecology, MPA regulations, and conservation practices.
- Represent Crystal Cove at Orange County Marine Protected Area Council (OCMPAC) collaborative meetings.
- Conduct MPA Watch surveys to document human use within the protected area, and use collected data to inform multiple partnering agencies.
- Utilize Survey123 for statistical data collection and analysis to support program decisions and resource management.
- Develop interpretive content including videos, flyers, and social media campaigns using tools like Canva and Adobe Express.
- Manage administrative documentation, reporting, and software systems for program tracking.
- Oversee and allocate grant-based budgets with full compliance to grant guidelines.
- Present educational programs centered on natural resources with a conservation focus.
- Deliver programs through various platforms: in person (school talks, community center education programs, library talks) and virtually (Zoom programs, live broadcasts).
- Collaborate with staff members such as lifeguards, law enforcement, and more to plan special events like lectures, workshops, and other activities.
- Organize public outreach campaigns via social media channels to promote awareness of Crystal Cove State Park's initiatives and activities.
- Passionate environmental interpreter with three years of experience in marine conservation education.
- Skilled in public speaking, digital media content creation, and interagency collaboration.
- Committed to fostering public awareness and stewardship of natural resources through engaging, inclusive, and impactful outreach.
PARK AIDE
Crystal Cove State Park
06.2022 - 12.2022
- Greet park visitors courteously to ensure exceptional customer service.
- Provide updated information about park activities, procedures, notices, and general park information to all visitors.
- Verify and maintain accurate accountable documents, deposit logs, and change funds.
- Worked to support the park needs and tasks, which varied from customer service, public education, landscape services, and more.
Education
Bachelor of Science - Human Dimensions of Natural Resources
Colorado State University
Fort Collins, CO12-2022
Bachelor of Science - Fisheries, Wildlife, and Conservation Sciences
Oregon State University
Corvallis, ORSkills
- Microsoft Office (Excel, Word, PowerPoint)
- Public Speaking
- Conflict Resolution
- Data collection
- Conflict resolution
- Problem-solving
- Training & Development
- Data Entry
- Data Analyst
- Environmental Education
- Written communication
- Flexible and adaptable
Timeline
CRYSTAL COVE BEACH COTTAGES GUEST SERVICES
Crystal Cove State Park
08.2024 - Current
MARINE PROTECTED INTERPRETIVE SPECIALIST
Crystal Cove State Park
06.2023 - Current
PARK AIDE
Crystal Cove State Park
06.2022 - 12.2022
Bachelor of Science - Human Dimensions of Natural Resources
Colorado State University
Bachelor of Science - Fisheries, Wildlife, and Conservation Sciences
Oregon State University
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