Victoria Lara
San Antonio,TX
Summary
My name Is Victoria Lara , and currently I work as a Member Service Representative at a Credit Union
in my City of San Antonio. I have lived here for about 11 years and plan on being here for a bit longer.
Besides working in the financial world, I would say I’m a pretty creative person on the side. A lot of my
hobbies include reading, playing my piano, creating new art in digital form and designing new makeup looks,
Now the hobbies for Makeup actually strives from my goal of wanting to own my own Salon and Beauty Line. It’s a dream of mine since I've been a kid and
am always working towards that and that only. I currently am not attending school but do plan on enrolling In Cosmetology school this year.
Whatever job it may be, food, financial, beauty any type of
job I have had I have always given it my best. In my experience, if you try a least a but you wont leave
feeling horrible that day, So I try all the time and its worked out in my favor. I do great under pressure and really enjoy working on computers so being a customer service rep has so far been kind to me.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Credit Human Federal Credit Union
San Antonio, TX
02.2024 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
Server
Ihop
San Antonio, TX
08.2023 - 12.2023
- I often went back and forth during my times of working other jobs to work as a part time overnight server during the week days as well as on the weekends. It was really only when I wanted to do something during my time I'm not doing anything and when I could have used the money.
- I genuinely love serving. Its a fast paced environment that I am used to and its just a go go go attitude. Being able to interact with people face to face is something I love to do and when your a server that's quite literally your money maker.
- You want to make anyone who sees you feel welcome and taken care off.
Patient Care Coordinator
Omni Vision
San Antonio, Texas
08.2022 - 02.2023
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
Curbside Shopper
HEB Store
San Antonio, TX
03.2022 - 12.2022
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Loaded items into carts or bags for customers according to their order requirements.
- Verified that products chosen by customers were in stock and available for pick up.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Ensured that all perishable food items such as produce were handled properly.
- Communicated any discrepancies between customer orders and what was picked up to management.
Server
IHOP
San Antonio, TX
06.2021 - 03.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Stocker
Bath & Body Works
San Antonio, TX
08.2021 - 12.2021
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
BOH Team Member
Chick-fil-A
San Antonio, TX
04.2021 - 08.2021
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Managed closing duties such as cleaning workstations and organizing storage areas for next shift.
- Followed recipes accurately to prepare menu items according to company specifications.
- Operated kitchen equipment such as slicers, mixers, ovens, grills, safely and efficiently.
Line Cook
Mama Margie's
San Antonio, TX
12.2020 - 03.2021
Cook
Sonics Drive In
San Antonio, TX
08.2020 - 12.2020
Line Cook
Mama Margie's
San Antonio, TX
08.2019 - 09.2020
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Cooked multiple orders simultaneously during busy periods.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Communicated effectively with other staff members regarding orders and menu changes.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Education
Some College (No Degree) - Cosmetology
Ogle School of Hair, Skin And Nails
San Antonio, TX02-2022
High School Diploma -
Communication Arts And Media Highschool
San Antonio, TX06-2021
Skills
- Communication
- Empathy
- Integrity
- Dependability
- Service Upselling
- Issue Resolution
- Healthcare Knowledge
- Customer Support
- Complaint Handling
- Customer Service
- Service Recommendations
- Client Education
- Policy Understanding
Affiliations
- Playing piano
- Reading
- Digital Art
Accomplishments
- 2024 Fiesta Flambeau Poster Artist
Timeline
Member Service Representative
Credit Human Federal Credit Union
02.2024 - Current
Server
Ihop
08.2023 - 12.2023
Patient Care Coordinator
Omni Vision
08.2022 - 02.2023
Curbside Shopper
HEB Store
03.2022 - 12.2022
Stocker
Bath & Body Works
08.2021 - 12.2021
Server
IHOP
06.2021 - 03.2022
BOH Team Member
Chick-fil-A
04.2021 - 08.2021
Line Cook
Mama Margie's
12.2020 - 03.2021
Cook
Sonics Drive In
08.2020 - 12.2020
Line Cook
Mama Margie's
08.2019 - 09.2020
Some College (No Degree) - Cosmetology
Ogle School of Hair, Skin And Nails
High School Diploma -
Communication Arts And Media Highschool
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