Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
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VICTORIA L. ARCOS

VICTORIA L. ARCOS

Dallas,USA

Summary

The most important aspect in the luxury retail sales industry is the "customer." Its my goal to listen, to take the needs of all customers seriously with genuine understanding. My knowledge of current fashion trends and my love of fashion will suit this position I seek well. I went to the Academy of Fashion Merchandising and Design where I mastered draping and my favorite; pattern drafting. I have a love for intricate wedding gown designs, evening gowns and at one point designed my own collection of silk scarves. I can say the Carolina Herrera is one if not my favorite Haute Couture designers. In the fashion world, knowing how a garment is constructed coupled with the overall aesthetics is an asset. Of course none of this is possible without a comprehensive understanding of the fashion brand you represent, the seasonal ready to wear collections and having a good "eye" knowing what looks exceptional,thereby tailored for the clients needs. I enjoy finding the best fashion silhouettes for all my clients given my knowledge and love of fashion design. My experience at Versace Boutique and Chanel Boutique allowed me to learn and understand the nuances of luxury sales where I excelled in retail sales productivity, creating a loyal client base and broadening the luxury boutique presence by creating in store events with local fashion enthusiasts.

Overview

27
27
years of professional experience

Work History

Onboarding Advisor

GTN
Addison, Tx
01.2023 - 10.2024
  • Developed and implemented onboarding processes for Dispatch Technicians
  • Maintained onboarding progress for each new Dispatch IT tech and provided regular updates to management
  • Coached as liaison between Dispatch IT and various departments, facilitating communication and smooth integration into team
  • Responsible for gathering data from various sources related to employee satisfaction during onboarding process
  • Administered pre-employment assessments to potential candidates
  • Created Microsoft Excel spreadsheets

Cosmetics Manager

Sisley Brand
Chestnut hill, Massachusetts
05.2011 - 01.2020
  • Delivered excellence in guest service and quality control of operations to attain company mission
  • Fostered positive work environment promoting employee engagement
  • Delegated tasks to team members according to their abilities and workload
  • Responsible for all in store and corporate promotional planning, staffing spa events to optimize productivity increases
  • Responsible for meeting corporate and in store numbers, repeatedly exceeded goals, won awards for achieving high productivity numbers
  • Created energizing buzz events, utilized a comprehensive clientele strategy that assured high number results, every opportunity was recorded for future productivity activity
  • Lead by example, assisted and encouraged counter enthusiasm, counter discourse and encouraged a high happy moral based environment where we all could be successful
  • Encouraged other departments to engage, try products and created spiff's to rewards those who took initiative
  • Executed all responsibilities related to administrative duties

Freelancer for Cosmetics

Neiman Marcus, Saks, Nordstroms, Macys
Boston, Massachusetts
09.2007 - 05.2011
  • Promoted new products for every brand
  • Attended corporate trainings to promote new products
  • Represented every brand as required and maintained personal high stands as a brand Ambassador in all store I frequented
  • Excelled in all areas of selling, had the opportunity to work on behalf of many cosmetics brands
  • Met all goal requirements, made consistent appointments and took part in all corporate or at counter productivity related events

Business Manager

Saks Fifth Avenue
Boston, Massachusetts
05.2007 - 08.2007
  • Responsible for all counter promotional planning, inventory duties and all manager based administrative responsibilities
  • Recruited staff for in-store events
  • Created and established a successful loyal phone based clientele
  • Coordinated with in store team to create sales driven counter events
  • Participated in ongoing professional development opportunities to meet company productivity numbers
  • Received high productivity awards for reaching sales over 900
  • Assisted clients with all needs in luxury departments, clothing, shoes and handbags

Sales / In House Make-up Artist

Gianni Versace
Boston, Massachusetts
09.1997 - 06.2000
  • Demonstrated sophisticated service to celebrities, the who's who of Boston
  • Developed loyal clientele base
  • Developed expertise in the marketing fashion trends fashion accessories
  • Provided exceptional customer service
  • Expressed knowledge in understanding clients needs and how to convey the value of the luxury goods Versace offers
  • Managed the Versace Cosmetic Line, responsible for fashion show makeup looks and trained in house staff

Education

Political Science and Philosophy - Legal Studies

Northeastern University
Boston, Ma
05.2012

Skills

  • Fashion Trends understanding
  • Promotional event coordination
  • Staff Training and Development
  • Makeup Application Techniques
  • Brand Awareness
  • Excel spreadsheet
  • Verbal And Written Communication
  • High end Luxury Sales
  • Product Knowledge
  • Strong communication abilities
  • Excellent customer service
  • Textile knowledge
  • Fashion design
  • Trend Analysis
  • Fashion styling

Volunteer

  • Horizons for Homeless Children
  • Fundraiser for Have a Heart Children's Cancer Society
  • Walk for Hunger
  • Susan G. Komen Walk for Breast Cancer

References

References available upon request.

Timeline

Onboarding Advisor

GTN
01.2023 - 10.2024

Cosmetics Manager

Sisley Brand
05.2011 - 01.2020

Freelancer for Cosmetics

Neiman Marcus, Saks, Nordstroms, Macys
09.2007 - 05.2011

Business Manager

Saks Fifth Avenue
05.2007 - 08.2007

Sales / In House Make-up Artist

Gianni Versace
09.1997 - 06.2000

Political Science and Philosophy - Legal Studies

Northeastern University
VICTORIA L. ARCOS