Victoria Leathers
Hoover,AL
Summary
Outgoing CPR / AED / First-Aid certified student pursuing flexible part-time employment with morning and afternoon shift availability, to gain patient care experience hours. Known for creatively solving problems, maintaining a clean and organized workspace, and quick-learning abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Member
Hoover Met Stadium
Hoover, AL
05.2024 - Current
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations.
- Organized inventory of food, beverage and supplies for efficient restocking and ordering.
- Communicated effectively with supervisors regarding customer feedback or issues that arise during shifts.
- Prepared various menu items in accordance with recipes and standards.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
Golf Shop Associate
Robert Trent Jones Golf Trail
Birmingham, AL
09.2022 - Current
- Greeted customers upon entering the store and provided customer service assistance as needed.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed daily cash register operations including opening and closing procedures and reconciliation of sales receipts.
- Answered telephone inquiries regarding products, services, orders, pricing information.
- Participated in team meetings with management staff to discuss strategies for improving customer service standards.
Education
High School Diploma -
Hoover High School
Hoover, AL05-2024
Some College (No Degree) - Biology
Jefferson State Community College
Birmingham, ALSkills
- Customer Service
- Scheduling appointments
- Multitasking and prioritization
- Tech-Savvy
- Cash Register Operation
- Short Order Cooking
Certification
- CPR/ AED/ First-Aid certified
Affiliations
- I am a full time student balancing 2 jobs and a social life
Timeline
Food and Beverage Team Member
Hoover Met Stadium
05.2024 - Current
Golf Shop Associate
Robert Trent Jones Golf Trail
09.2022 - Current
High School Diploma -
Hoover High School
Some College (No Degree) - Biology
Jefferson State Community College
- CPR/ AED/ First-Aid certified
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