Victoria Lee
Summary
Diligent general manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
7
7
years of professional experience
Work History
General Manager
CC's Coffee House
08.2021 - Current
- Maintain high standards in customer service, store organization, and adherence to company policies
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
Sales Associate
Lululemon
10.2020 - 08.2021
- Assisted customers with product selection, sharing knowledge of clothing technology to drive sales
- Organized and maintained store appearance to support a welcoming retail environment
Service Manager
Dillas Quesadillas
09.2020 - 08.2021
- Managed staff and reduced wait times to enhance customer satisfaction
- Conducted inventory and supply ordering to maintain availability and efficiency
General Manager
CC's Coffee House
12.2019 - 07.2020
Assistant Manager
CC's Coffee House
12.2018 - 12.2019
- Supported store management by training staff, managing inventory, and coordinating schedules
Shift Lead
CC's Coffee House
03.2018 - 12.2018
- Supervised shifts and maintained store organization and quality control
Barista
CC's Coffee House
01.2018 - 03.2018
- Delivered high-quality customer experiences through beverage preparation and product knowledge
Skills
- Leadership & Team Management
- Customer Service Excellence
- Inventory Management
- Sales Growth & Financial Oversight
- Communication & Collaboration
Timeline
General Manager
CC's Coffee House
08.2021 - Current
Sales Associate
Lululemon
10.2020 - 08.2021
Service Manager
Dillas Quesadillas
09.2020 - 08.2021
General Manager
CC's Coffee House
12.2019 - 07.2020
Assistant Manager
CC's Coffee House
12.2018 - 12.2019
Shift Lead
CC's Coffee House
03.2018 - 12.2018
Barista
CC's Coffee House
01.2018 - 03.2018
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