Victoria Locke
Zanesville,OH
Summary
Dynamic professional with a proven track record at Grillin' Dave-Style, excelling in customer service and employee training. Leveraged problem-solving and decision-making skills to enhance operational efficiency. Demonstrated tech-savvy capabilities, improving service delivery by 20%. Adept at fostering team development and maintaining high standards, ensuring exceptional guest experiences and satisfaction.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Shift Manager
Grillin' Dave-Style
10.2024 - 10.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction
- Trained new staff on operational procedures and safety protocols
- Managed inventory levels, ensuring product availability during peak hours
- Coordinated staff schedules to optimize labor efficiency and coverage
- Resolved customer inquiries and complaints to enhance dining experience
- Monitored kitchen performance, assisting in food preparation as needed
- Implemented quality control measures to maintain food safety standards
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Ambassador
Fanatics
09.2020 - 12.2024
- Engaged with community members to promote brand awareness and loyalty.
- Assisted in organizing events to foster customer relationships and enhance brand visibility.
- Collaborated with team members to execute marketing strategies effectively.
- Provided feedback on customer interactions to improve service delivery processes.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Assisted team with operational policies and procedures to drive services.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
Server Trainer
Bob Evans Restaurant
10.2023 - 08.2024
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding efficiency for new hires.
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Mentored junior staff, fostering improvement in service techniques and teamwork.
- Conducted regular training sessions to update staff on menu changes and promotions.
- Collaborated with management to identify training needs and develop targeted programs.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Server
Roosters
11.2021 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Facilitated efficient order processing and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Trained and mentored new servers on menu knowledge and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Buffalo Wild Wings
12.2020 - 05.2021
- Enhanced guest satisfaction through proactive problem-solving and conflict resolution.
- Implemented streamlined procedures for order taking, improving workflow efficiency.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered exceptional customer service in fast-paced dining environment.
- Facilitated efficient order processing and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Parts Inspector
Honda
01.2017 - 02.2018
- Inspected parts for quality, ensuring compliance with industry standards and specifications.
- Conducted detailed visual and functional assessments of components to identify defects.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Maintained accurate records of inspections, contributing to process documentation and improvement efforts.
- Utilized precision measuring tools to verify dimensions and tolerances of finished products.
- Streamlined inspection processes, resulting in increased efficiency and reduced turnaround times on evaluations.
- Experienced in operating heavy machinery to transport equipment weighing over [Number] pounds.
- Collaborated with production team to address issues and improve overall product quality.
- Verified accuracy and completeness of documentation and repairs through quality control procedures.
- Enhanced team collaboration by actively participating in cross-training opportunities within various departments related to the inspection process.
Server
Blue Bell Diner
06.2014 - 12.2016
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items, service protocols, and best practices for guest engagement.
- Managed multiple tables simultaneously, prioritizing tasks to enhance operational efficiency.
- Collaborated with kitchen staff to ensure accurate order preparation and special requests fulfillment.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Crew Member
McDonald's Restaurant
04.2013 - 03.2014
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining quality standards for food preparation.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall operational efficiency.
- Trained new crew members on procedures and best practices, fostering a culture of teamwork and support.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
No Degree - Medical Assistant / Radiology
Fortis College
Columbus, OHHigh School Diploma -
Morgan High School
McConnelsville, OH05-2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Punctual and reliable
- Staff development
- Interpersonal skills
- Tech-Savvy
- Verbal and written communication
- Active listening
- Problem-solving
- Critical thinking
Timeline
Shift Manager
Grillin' Dave-Style
10.2024 - 10.2025
Server Trainer
Bob Evans Restaurant
10.2023 - 08.2024
Server
Roosters
11.2021 - 06.2022
Server
Buffalo Wild Wings
12.2020 - 05.2021
Ambassador
Fanatics
09.2020 - 12.2024
Parts Inspector
Honda
01.2017 - 02.2018
Server
Blue Bell Diner
06.2014 - 12.2016
Crew Member
McDonald's Restaurant
04.2013 - 03.2014
No Degree - Medical Assistant / Radiology
Fortis College
High School Diploma -
Morgan High School