Anita Ferguson
Zanesville,OH
Summary
Experienced Flight Attendant with over 13 years of experience in the airline industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Airlines
02.2023 - Current
- Ensured passenger safety through thorough pre-flight checks and compliance with safety regulations.
- Addressed passenger needs effectively, improving overall travel experience through exceptional customer service.
- Collaborated with crew members to maintain efficient cabin operations during boarding and deplaning processes.
- Managed in-flight service, including food and beverage distribution, while adhering to health and safety standards.
- Conducted regular assessments of emergency equipment, ensuring readiness for unexpected situations.
- Maintained positivity in challenging situations.
Freight Conductor
CSX Railroad
11.2011 - Current
- Inspected train in motion and stationary to determine proper functionality.
- Communicated with train dispatchers to obtain and adjust directions.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Communicated through various methods to conduct train movement.
Flight Attendant
Republic Airlines
05.2009 - 11.2011
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Flight Attendant
Continental Airlines
03.2006 - 05.2009
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Ramp /Operations
Northwest Airlines
12.2000 - 03.2006
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for up to 10 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
Ramp /Gate Agent
American Eagle Airlines
03.1998 - 12.2000
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
Education
General -
Penn Trafford High School
Harrison City, PA05.1981
Skills
- Time Management
- Active Listening
- Operational Efficiency
- Emergency Communications
- Customer Satisfaction
- Customer Relationships
- Public Announcement
- Critical Thinking
- Safety Procedures
- Situational Awareness
- Mobility Assistance
Certification
- RCO/Conductor , CSX Transportation - 12/31/21-12/31/24
- Certified Flight Attendant , Continental Airlines - 03/2006
Accomplishments
Directed and organized the "Adopt a Family" program. We raised money each year to provide a wonderful holiday experience for 5-7 families in need with up to 22 children. We purchased gifts, hosted a wrapping dinner/party and delivered the gifts to the families. It was a very rewarding experience.
Timeline
Flight Attendant
Delta Airlines
02.2023 - Current
Freight Conductor
CSX Railroad
11.2011 - Current
Flight Attendant
Republic Airlines
05.2009 - 11.2011
Flight Attendant
Continental Airlines
03.2006 - 05.2009
Ramp /Operations
Northwest Airlines
12.2000 - 03.2006
Ramp /Gate Agent
American Eagle Airlines
03.1998 - 12.2000
General -
Penn Trafford High School