Rhyan Rochon
Humble,United States
Summary
Customer Service Representative with 4 years of experience in safety management and customer engagement, adept at enhancing passenger satisfaction and loyalty. Demonstrates strong problem-solving and multitasking skills, ensuring efficient in-flight operations and seamless travel experiences. Aspires to leverage expertise in time management and communication to drive exceptional service quality and client retention.
Overview
5
5
years of professional experience
Work History
Flight Attendant
United Airlines
08.2023 - Current
- Ensure passenger safety and comfort, resolving issues promptly for a seamless travel experience
- Assist in emergency procedures, contributing to a safe and secure flight environment
- Deliver exceptional customer service, enhancing passenger satisfaction and loyalty
- Collaborate with crew to efficiently manage in-flight operations and address passenger needs
Lead Esthetician
Massage Envy
09.2021 - 10.2022
- Led a team of estheticians to enhance client satisfaction and retention rates
- Implemented new skincare protocols, resulting in improved client outcomes
- Trained staff on advanced techniques, boosting service quality
- Resolved client concerns promptly, enhancing overall service experience
Receptionist Administrator
The Woodhouse Day Spa
01.2021 - 09.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Assistant
Royal Engineering
03.2020 - 01.2021
- Managed schedules and communications, enhancing team efficiency and coordination
- Organized company events, improving team morale and engagement
- Supported project teams, ensuring timely completion of administrative tasks
- Maintained meticulous records and databases, ensuring data accuracy and accessibility
- Prepared comprehensive reports, enhancing decision-making processes for management
Education
Associate Of Applied Arts - Teaching
Lone Star College System
Houston, Texas12.2024
HIGH SCHOOL DIPLOMA - undefined
Northshore High School
Slidell, Louisiana05.2018
Skills
- Safety Management
- Customer Engagement
- Problem Solving
- Time Management
- Multitasking
- Team collaboration
- Stress management
- Hospitality service expertise
- Teamwork and cooperation
- Time management
- First aid
- Adult AED and CPR
Teaching
Lone Star College System, Currently enrolled in school to pursue my teaching degree., 08/01/24, Present, Houston, TX
Timeline
Flight Attendant
United Airlines
08.2023 - Current
Lead Esthetician
Massage Envy
09.2021 - 10.2022
Receptionist Administrator
The Woodhouse Day Spa
01.2021 - 09.2021
Administrative Assistant
Royal Engineering
03.2020 - 01.2021
HIGH SCHOOL DIPLOMA - undefined
Northshore High School
Associate Of Applied Arts - Teaching
Lone Star College System
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