Kachera Simpson
Cincinnati,USA
Summary
Dedicated Administrative Professional experienced in systems, software, flight safety, and enhancing passenger satisfaction. Delivered exceptional customer service and resolved issues effectively as a Flight Attendant while demonstrating resourcefulness and strong communication skills as a Filing Clerk. Committed to improving workflow procedures to maximize departmental productivity and accuracy.
Overview
1
1
Certification
11
11
years of professional experience
Work History
FLIGHT ATTENDANT
Endeavor Air
Cincinnati, OH
01.2024 - Current
- Secured passenger safety through comprehensive preflight safety checks and ongoing vigilance during flight
- Briefed passengers on safety precautions, including exit row seating and nearest exits, to ensure preparedness in emergencies
- Confirmed flight deck security, monitored cabin conditions, managed emergency situations, enforced security guidelines, and administered first aid.
- Handled emergency situations by following established safety protocols to ensure passenger safety. by following established safety protocols.
- Ensure boarding and demonstrating the safety and emergency procedures.
- Provided exceptional customer service during in-flight services.
- Serving meals, snacks, and beverages and attend passengers need during flight
TRIAL MASTER FILE ADMINISTRATOR 2 - CLINICAL RECORDS ADMINISTRATOR
Medpace Group
Cincinnati, OH
09.2021 - 09.2024
- Clinical Records Administrator supports TMF oversight for a trial by ensuring documents meet established quality standards
- Completes TMF Quality Control and subsequent Quality Assurance audit resolution including drug reconciliation documentation in collaboration with Clinical Team;
- Track, maintain, and perform quality checks of electronic documents
- Communicate with internal associates globally regarding the TMF and prepare documents for shipment
- Coordinated electronic filing systems to streamline document access and sharing.
- Acted as contact and liaison for CRO and investigative sites for regulatory documents, clinical supplies, study agreements, and other administrative matters under supervision of CPM or delegated CRA
- Ensured administrative archiving of TMF, maintained consistency across all outsourced studies to TMF structure, and assisted in study set-up including regulatory binders, investigator meetings, presentations, CDAs, agreements, and insurance
- Liaised with the CRO and investigative sites regarding study agreements and administrative matters.
- Assemble final report appendices; ensure final report completeness in collaboration with Clinical team.
- Organized and maintained file structure for clinical research documentation, ensuring easy access and retrieval. and retrieval for clinical research documentation.
- It requires both independent and computer-based work, as well as frequent communication and collaboration with trial teams
RELEASE OF INFORMATION SPECIALIST
Ensemble Mercy Health
Cincinnati, OH
09.2020 - 10.2021
- Managed access and release of PHI in alignment with hospital policies and regulations.
- Responded to correspondence, providing timely patient information to attorneys, insurance companies, and walk-in customers to support legal and healthcare needs
- Scanned and indexed medical records, verifying and processing chart requests for patient care, quality review, and audits to maintain compliance and support operational efficiencies
- Facilitated accurate and timely processing of release of information requests while complying with state and federal laws, hospital, and department policies for PHI access and release.
- Produces copies of PHI/medical records for release of information to healthcare facilities, physician, and internal requesters by printing from electronic systems or microfiche, photocopying paper records, creation/burning of CD or faxing via manual facsimile machine or directly from the EMR
- Monitors digital fax queues and indexes patient information to patient electronic medical record ensuring timely
- Oversaw efficient management of medical records using EPIC systems to enhance data handling practices. by assessing a company's data processes and procedures, such as stocktaking, record-keeping, filing systems, and information distribution
- Ensuring information systems are streamlined and working properly in accordance with best data practices
- Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
HEALTH UNIT COORDINATOR
UC Health Hospital
Cincinnati, OH
02.2016 - 08.2020
- Facilitated the smooth operation of the nursing unit by managing the transcription of electronic physician's orders and organizing patient documentation.
- Coordinates nursing unit communication and activities with physicians, nursing staff, other departments, professional staff, patients, and families related to patient care and reports changes in patient condition to the head nurse
- Served as resource for clinical personnel on unit and outpatient operational issues, demonstrating exemplary telephone etiquette and customer service skills
- Functions as a resource for clinical personnel regarding unit and outpatient operational issues and displays exemplary telephone etiquette and customer service skills
- Collaborated with team members to resolve patient care issues while managing desk area of inpatient unit, facilitating technology use and coordinating downtime procedures
- Utilizes time efficiently and productively by prioritizing multiple tasks properly to meet deadlines; recognizes time constraints and adjusting work schedule to address them
- Provide customer support on difficult problems, implements tactics to de-escalate problem situation immediately
- Maintained organization of division areas to ensure a safe, accessible, effective, and efficient environment for patients, families, visitors, and employees
MEDICAL RECORDS SPECIALIST - MEDICAL RECORDS
UC Health Hospital
Cincinnati, OH
12.2017 - 07.2018
- Compiled, processed, and maintained medical records for hospital and clinic patients, ensuring compliance with medical, administrative, ethical, legal, and regulatory healthcare requirements
- Processed and reported patient information according to industry standards and numerical coding systems, supporting health requirements and regulatory compliance
- Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Compiled and maintained patients' medical records to accurately document conditions and treatments, providing essential data for research and care improvement initiatives
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
Education
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Columbia Southern University
Orange Beach, ALASSOCIATE OF APPLIED BUSINESS - MEDICAL ADMINISTRATIVE ASSISTANT, MEDICAL ADMINISTRATION
Cincinnati State Technical and Community College
Cincinnati, OHSkills
- Detail Oriented
- Cultural awareness
- Professional Demeanor
- Filing Management
- Customer Service
- Customer Focus
- Certified CPR & AED
- Microsoft Access
- Microsoft Outlook
- Infection Control & Hazards Management
- Corporate Communications
- EPIC System
- Time Management
- HIPAA
- OSHA
- EPA Knowledge
- Team Coordination
- Strong Problem Solving
- Record Vitals/Filing
- Instrument sterilization
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Patient Scheduling
- Data-Collection/Claims
- Data Entry Skills
- Answer multi-line phone
- Scanner
- Exceptional Verbal/Written Communication
- Reliability and punctuality
- Time management
- FAA regulations
- Crew coordination
- Emergency response coordination
Certification
- CPR Certification
- AED Certification
Timeline
FLIGHT ATTENDANT
Endeavor Air
01.2024 - Current
TRIAL MASTER FILE ADMINISTRATOR 2 - CLINICAL RECORDS ADMINISTRATOR
Medpace Group
09.2021 - 09.2024
RELEASE OF INFORMATION SPECIALIST
Ensemble Mercy Health
09.2020 - 10.2021
MEDICAL RECORDS SPECIALIST - MEDICAL RECORDS
UC Health Hospital
12.2017 - 07.2018
HEALTH UNIT COORDINATOR
UC Health Hospital
02.2016 - 08.2020
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Columbia Southern University
ASSOCIATE OF APPLIED BUSINESS - MEDICAL ADMINISTRATIVE ASSISTANT, MEDICAL ADMINISTRATION
Cincinnati State Technical and Community College