KOURTNEY BRUDZINSKI
Fort Worth,TX
Summary
I am a young accomplished Flight Attendant offering over seven years in domestic and international commercial airline industry and a total of over ten years in the customer service industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Highly effective in diffusing stressful & demanding situations. Poised, personable, vibrant, energetic, multilingual, and dedicated to team-driven environment. My diverse work history can offer more valuable help to coworkers and customers who may need a little more than just understanding and sometimes might require above and beyond efforts. I love working in a team environment but I also am reliable and perform as great alone as I do in a team. I want to provide the most excellent customer service, safety skills, creativity, love for travel & culture/traditions fit for any customers that are looking for adventures beyond their horizon or just a tranquil & relaxing getaway from their busy world at home.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
03.2022 - Current
- Ensured passenger safety and comfort through effective communication and emergency procedures training.
- Delivered high-quality customer service by addressing passenger inquiries and resolving issues promptly.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Mentored new flight attendants on best practices, customer service techniques, and operational protocols.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Flight Attendant
Envoy Airlines
Irving, TX
08.2019 - 03.2022
- Implemented compliance measures to uphold safety standards for aircraft operations and passenger protocols.
- Delivered in-flight offerings and provided detailed information to passengers, ensuring satisfaction and comfort during travel.
- Delivered exceptional and efficient service to all customers, ensuring satisfaction and loyalty.
- Enhanced passenger experience by providing greetings, supporting carry-on baggage placement, and communicating important onboard information.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations on a minimum of one leg to maximum of 5 legs per day.
- Enhanced passenger experience by addressing inquiries and providing tailored solutions for emerging flight issues.
- Conducted safety checks and provided comfort measures for passengers throughout flights.
Barista
Starbucks
Jacksonville, FL
11.2018 - 03.2019
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cultivated to recall about 30 regular customers' names and address each by name.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Deli Worker
Publix
Saint Johns, FL
11.2018 - 03.2019
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Support Associate
Chico's FAS
Oxnard, CA
04.2018 - 09.2018
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
- Worked with customers to execute fashion events for business promotion and branding.
- Coached employees through day-to-day work and complex problems.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Got promoted from Sales Associate to Support Sales Associate
- Accomplished over 90 orders everyday from 8am to 4pm, Monday through Friday
Server
Ciao Italian Grill Restaurant
Oxnard, CA
01.2018 - 06.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Representative
Vector Marketing Company
Camarillo, CA
06.2017 - 08.2017
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Accomplished over $2000 worth of sales in one week
Education
College - Business Administration And Management
Ventura College
Ventura, CA01-2018
Diploma - Travel And Customer Relations
The Travel Academy
Eagan, MN06-2019
Skills
- Emergency response and care
- Safety and security
- Hospitable and Vibrant
- Critical Thinker
- Exceptional Customer Service
- Adaptive and Creative
- First Aid/CPR
- Team oriented
- Detail oriented
- Fluent in Tagalog, Visayan, & English
Certification
- Licensed Crew Member 2019 - current
- Areas of certification: Flight Attendant, Travel Agent, Gate Agent, Ticket Agent, Cruise Line Agent, The Travel Academy - 2019
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Flight Attendant
Delta Air Lines, Inc
03.2022 - Current
Flight Attendant
Envoy Airlines
08.2019 - 03.2022
Barista
Starbucks
11.2018 - 03.2019
Deli Worker
Publix
11.2018 - 03.2019
Support Associate
Chico's FAS
04.2018 - 09.2018
Server
Ciao Italian Grill Restaurant
01.2018 - 06.2018
Sales Representative
Vector Marketing Company
06.2017 - 08.2017
College - Business Administration And Management
Ventura College
Diploma - Travel And Customer Relations
The Travel Academy